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2026 Firefly Pediatrics Patient Satisfaction Survey
1.
How would you rate your experience with the process of scheduling appointments at our office and appointment availability?
Excellent
Good
Average
Poor
2.
How satisfied are you with the wait time during your visits?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3.
How would you rate the cleanliness of our facility (lobby, rooms, bathrooms, etc)?
Very clean
Clean
Average
Below average
Not clean
4.
Do our office hours of M/W/Th 8AM - 7PM and T/F 8AM - 5PM, work well for your family?
Always
Most of the time
Sometimes
Rarely
Never
5.
How would you rate the helpfulness of our after-hours line?
Very helpful
Helpful
Neutral
Unhelpful
Very unhelpful
6.
How easy is it to reach our office by phone?
Very easy
Easy
Neutral
Difficult
Very difficult
7.
How would you rate your experience with our billing department?
Excellent
Good
Average
Poor
8.
Which aspects of our service do you find most satisfactory? Select all that apply.
Appointment scheduling
Wait time
Facility cleanliness
Office hours
Providers
Triage Staff
Nurses
Front Office Staff
9.
Is there any specific employee you would like to recognize for their exceptional service?
10.
Please enter your first and last name below.