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* 1. Was the person who scheduled your appointment courteous & helpful?

* 2. How would you rate the courtesy and professionalism of the staff at the reception desk?

* 3. Please assess the time it took to be scheduled for an appointment with one of our specialists.

* 4. Which Specialty Practice did you have your appointment with? Please check all that apply.

* 5. Please assess the length of your wait in our reception waiting area.

* 6. How would you rate the professionalism and competence of the technician/assistant?

* 7. How would you characterize the concern that the technician/assistant showed?

* 8. Did you feel that the Doctor's examination was thorough?

* 9. Please rate the clarity of the doctor's explanation of your pet's condition, treatment options & diagnostic options.

* 10. Please rate the cleanliness of the hospital.

* 11. Were you pleased with the overall care your pet received?

* 12. Was there any single individual who made your experience at PVSEC either better or worse?

* 13. Would you recommend PVSEC to your family & friends?

* 14. Tell us what we are doing right?

* 15. Tell us what we can do better?

* 16. How did you hear about Pittsburgh Veterinary Specialty & Emergency Center?

* 17. Is our web-site informative & easy to navigate?

* 18. We would like to address any concerns related to your experience or the care your pet received. Please provide your full name, your pet's name,telephone number,the specialty practice & very brief explanation.

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