The Pharmacist and the Confused or Angry Customer
Have you had a memorable encounter (good or bad) with a customer who took his or her anger out on you related to (for example) frustrations with higher copays or because insurance raised the price of his medications or denied a drug?
Or have you struggled to explain complicated drug regimens to patients who may not comprehend?
In the next question, please tell us briefly about your experience with a challenging customer, and how (or whether) you were able to resolve the conflict? Thank you!