LABORATORY

Hanover & District Hospital Patient Satisfaction Survey

HDH is dedicated to providing our patient experience surveys in a format that all Ontarians can use and understand under the Accessibility for Ontarians with Disabilities Act (AODA).

We would like to inform you that if the format presented here does not meet your disability needs, there is an accessible format available upon request. Please speak to a healthcare provider.

Question Title

* 1. Did you have confidence and trust in the Laboratory staff treating you?

Yes

Somewhat

Yes

Somewhat

Question Title

* 2. (For patients receiving blood transfusions only): Did you have confidence in the Transfusion Services of HDH?

Yes

Somewhat

N/A

Yes

Somewhat

N/A

Question Title

* 3. Did you see the healthcare provider clean their hands before performing care on you?

Yes

Somewhat

Yes

Somewhat

Question Title

* 4. When staff came to greet you, did they introduce themselves?

Yes

Somewhat

Yes

Somewhat

Question Title

* 5. Was your identification confirmed before beginning your treatment or procedure?

Yes

Somewhat

Yes

Somewhat

Question Title

* 6. Were there any barriers (physical, language, accessibility) that made it difficult to access services? (Please comment below if there were barriers)

Yes

Somewhat

Yes

Somewhat

Comments

Question Title

* 7. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after your left the hospital?

Yes

Somewhat

Yes

Somewhat

Question Title

* 8. Did you find the hospital environment clean and comfortable?

Excellent

Very Good

Good

Fair

Poor

N/A

Excellent

Very Good

Good

Fair

Poor

N/A

Question Title

* 9. Overall, how would you rate the care and services you received at the Hanover & District Hospital?

Excellent

Very Good

Good

Fair

Poor

Excellent

Very Good

Good

Fair

Poor

LABORATORY

Hanover & District Hospital Patient Satisfaction Survey

Question Title

* 1. Did you have confidence and trust in the Laboratory staff treating you?

Question Title

* 2. (For patients receiving blood transfusions only): Did you have confidence in the Transfusion Services of HDH?

Question Title

* 3. Did you see the healthcare provider clean their hands before performing care on you?

Question Title

* 4. When staff came to greet you, did they introduce themselves?

Question Title

* 5. Was your identification confirmed before beginning your treatment or procedure?

Question Title

* 6. Were there any barriers (physical, language, accessibility) that made it difficult to access services? (Please comment below if there were barriers)

Question Title

* 7. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after your left the hospital?

Question Title

* 8. Did you find the hospital environment clean and comfortable?

Question Title

* 9. Overall, how would you rate the care and services you received at the Hanover & District Hospital?

Question Title

* 10. Is there anything we could of done better?

Question Title

* 11. Is there anything we did well?