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HOTEL CORONATION CUSTOMER INSIGHTS SURVEY 2026

Help Us Shape the Future of The Coro

Thank you for taking the time to provide your feedback.
Hotel Coronation has been part of Sydney’s CBD for generations, and we are continually looking for ways to improve our food, drinks, events and customer experience.
Your feedback will help us better understand what our customers value most and allow us to create more relevant offers, experiences and events for city workers, locals, visitors and groups.
This survey takes approximately 5 minutes to complete.
As a thank you, you have been entered into the draw to win a $250 Hotel Coronation Food and Beverage Voucher!
1.Name
2.Contact number
3.Email address
SECTION 1: ABOUT YOU
4.How often do you visit Hotel Coronation?
5.What best describes your connection with Sydney CBD?
6.Where do you usually work?
7.What age group are you in?
8.Who do you typically visit Hotel Coronation with?
SECTION 2: YOUR VISIT & WHAT MATTERS TO YOU
9.What occasions do you visit Hotel Coronation for?
10.When are you most likely to visit?
11.What is your main reason for choosing a CBD venue?
SECTION 3: THE HOTEL CORONATION EXPERIENCE
12.How would you rate Hotel Coronation?
1 = Poor
2
3
4
5 = Excellent
Atmosphere
Food quality
Drink selection
Service
Speed of service
Value for money
Location/convenience
Cleanliness
Overall experience
13.Which area of Hotel Coronation do you usually visit?
SECTION 4: FOOD EXPERIENCE
14.How important is food when choosing a CBD venue?
Not important
Slightly important
Important
Very important
One of the main reasons I visit
15.What food offerings would you like to see more of?
16.What dining occasions would you like Hotel Coronation to cater for more?
17.Which food promotions appeal most?
SECTION 5: DRINKS EXPERIENCE
18.What drinks do you usually purchase?
19.Which drink experiences interest you?
20.What after-work offer appeals the most?
SECTION 6: WORK EVENTS & GROUP BOOKINGS
21.Would you consider Hotel Coronation for workplace events?
22.What corporate occasions would you book Hotel Coronation for?
23.What is most important when choosing a corporate venue?
24.What corporate package would interest you?
SECTION 7: UPCOMING SPECIAL OCCASIONS
FATHER'S DAY
25.What Father's Day experience would appeal to you?
MELBOURNE CUP
26.What Melbourne Cup experience would interest you?
BOXING DAY / SUMMER
27.Which summer experiences would attract you?
NEW YEAR'S EVE
28.What New Year's Eve experience would appeal?
SECTION 8: MARKETING & LOYALTY
29.How do you usually hear about Hotel Coronation?
30.What content would you like to see more of?
31.Would you join a Hotel Coronation loyalty program?
32.Which loyalty benefits interest you?
SECTION 9: FINAL THOUGHTS
33.Which THREE areas should Hotel Coronation focus on improving?
34.What is ONE thing that would make you visit Hotel Coronation more?
Thank you for taking the time to complete our survey.

Your feedback is incredibly valuable and plays an important role in helping us understand what we're doing well and where we can improve. Every response is carefully reviewed and helps shape the future of Hotel Coronation, from our food and drinks to our events, service and overall guest experience.


We look forward to welcoming you back again soon and continuing to make Hotel Coronation one one of your favourite local pubs.