Virginia ABC is continually seeking ways to improve service to our licensee customers. Please assist us in improving our service to you by answering this short survey.  * - required question
The following questions are about the Product Ordering process.

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* 1. How often do you typically place spirits orders for your business?

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* 2. How many bottles do you typically include in any given order?

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* 3. Approximately how much is the dollar total for a typical order?

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* 4. How do you typically place your spirits order with your Virginia ABC store?

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* 5. Please rate your level of interest in being able to place your order online via the Virginia ABC homepage (i.e. not MIPS but the actual homepage)?

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* 6. Please rate your level of interest in being able to pay for your order online via the Virginia ABC homepage?

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* 7. What would be your preferred payment method for orders?

The following questions are about License Management and Reporting.

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* 8. Virginia ABC currently sends out a license renewal notification by U.S. Mail. Please rate your level of interest in being able to receive this notification via email instead of U.S. Mail.

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* 9. Please rate your level of interest in being able to submit your license renewal application online.

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* 10. Please rate your level of interest in being able to pay for your license renewal online.

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* 11. What would be your preferred payment method for license renewals?

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* 12. What method did you use to submit your last Mixed Beverage Annual Report (MBAR)?

The following questions are about Training and Support.

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* 13. Have you (or any of your employees) attended any training provided by Virginia ABC (check all that apply)?

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* 14. What would be your preferred method of taking training provided by Virginia ABC?

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* 15. What source(s) of information do you use for questions about Virginia's alcohol laws and regulations? (Please check all that apply)

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* 16. How difficult or easy do you feel it is to find answers to your questions about Virginia's alcohol laws and regulations?

The following are general questions about your ABC experiences.

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* 17. Please rate your overall level of satisfaction with the services provided by Virginia ABC.

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* 18. Can you think of any ways that Virginia ABC can provide better service and support to the licensee community? Please be specific.

The following questions are required if you would like to be entered into the drawing for one or four Virginia ABC gift cards.

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* 19. What is your name?

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* 20. What is your email address?

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* 21. What is your Business Name (that your Mixed Beverage License is attached to)?

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* 22. Would you like to sign up for the Licensee E-Newsletter to receive helpful updates and information by email?

 
 100% of survey complete.

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