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Virginia ABC - Licensee Survey
Virginia ABC is continually seeking ways to improve service to our licensee customers. Please assist us in improving our service to you by answering this short survey. * - required question
The following questions are about the Product Ordering process.
*
1.
How often do you typically place spirits orders for your business?
(Required.)
Multiple times a week
Once a week
Every other week
Once a month
Every other month
*
2.
How many bottles do you typically include in any given order?
(Required.)
1-5 bottles
6-15 bottles
16-30 bottles
31-50 bottles
50+ bottles
*
3.
Approximately how much is the dollar total for a typical order?
(Required.)
Under $50
$51-100
$101-200
$201-300
$301-400
$401-500
$500+
*
4.
How do you typically place your spirits order with your Virginia ABC store?
(Required.)
Phone
Email
MIPS (online)
Fax
Other (please specify)
*
5.
Please rate your level of interest in being able to
place your order
online via the Virginia ABC homepage (i.e. not MIPS but the actual homepage)?
(Required.)
Very interested
Somewhat interested
Neutral
Not interested
*
6.
Please rate your level of interest in being able to
pay for your order
online via the Virginia ABC homepage?
(Required.)
Very interested
Somewhat interested
Neutral
Not interested
*
7.
What would be your preferred payment method for orders?
(Required.)
Online - credit or debit card
Online - checking account (ACH)
In-person on pickup
Other (please specify)
The following questions are about License Management and Reporting.
*
8.
Virginia ABC currently sends out a license renewal notification by U.S. Mail. Please rate your level of interest in being able to receive this notification via email instead of U.S. Mail.
(Required.)
Very interested
Somewhat interested
Neutral
Not interested
*
9.
Please rate your level of interest in being able to
submit
your license renewal application online.
(Required.)
Very interested
Somewhat interested
Neutral
Not interested
*
10.
Please rate your level of interest in being able to
pay for
your license renewal online.
(Required.)
Very interested
Somewhat interested
Neutral
Not interested
*
11.
What would be your preferred payment method for license renewals?
(Required.)
Online - credit or debit card
Online - checking account (ACH)
Mail
In-Person
Other (please specify)
*
12.
What method did you use to submit your last Mixed Beverage Annual Report (MBAR)?
(Required.)
In-person
Mail
Online
The following questions are about Training and Support.
*
13.
Have you (or any of your employees) attended any training provided by Virginia ABC (check all that apply)?
(Required.)
RSVP (Responsible Sellers & Servers: Virginia's Program)
MART (Managers' Alcohol Responsibility Training)
No, I/we haven't attended any Virginia ABC training
Other (please specify what training you've attended)
*
14.
What would be your preferred method of taking training provided by Virginia ABC?
(Required.)
Classroom
Online
*
15.
What source(s) of information do you use for questions about Virginia's alcohol laws and regulations? (Please check all that apply)
(Required.)
Attorney Or Private Consultant
ABC's RSVP training
ABC's MART training
ABC's Quarterly Licensee E-Newsletter
Contacting ABC Special Agent
ABC Website
Contacting ABC Office
Other (please specify)
*
16.
How difficult or easy do you feel it is to find answers to your questions about Virginia's alcohol laws and regulations?
(Required.)
Very Easy
Easy
Neutral
Difficult
Very Difficult
The following are general questions about your ABC experiences.
*
17.
Please rate your overall level of satisfaction with the services provided by Virginia ABC.
(Required.)
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
18.
Can you think of any ways that Virginia ABC can provide better service and support to the licensee community? Please be specific.
The following questions are required if you would like to be entered into the drawing for one or four Virginia ABC gift cards.
19.
What is your name?
20.
What is your email address?
21.
What is your Business Name (that your Mixed Beverage License is attached to)?
22.
Would you like to sign up for the Licensee E-Newsletter to receive helpful updates and information by email?
Yes, sign me up!
No, thanks.
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