The restaurant industry is forging a new frontier by offering mobile apps, online ordering, reward points and more. This digital transformation provides an opportunity for a better customer experience and increased sales as the omnipresence of online ordering grows. This survey is designed to help restaurants learn more about trends and benchmarks with regards to digital fraud prevention.

All participants that complete the survey will:

-Be entered for a chance to win one of five $200 cash gift cards.
-Receive an advance copy of the results and analysis, free of charge.
-Provide invaluable data for other restaurant professionals navigating the ever-changing fraud prevention landscape.

This survey is brought to you by Kount and the Restaurant Loss Prevention and Security Association.

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1. Which best describes your title?

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2. Which business unit do you report to?

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3. Do you have a mobile app?

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4. If yes, does the app allow (check all that apply):

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5. What best describes your organization's annual revenue?

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6. Which category best describes your organization?

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7. How many franchise locations does your organization serve under all brands?

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8. How many corporate locations does your organization serve under all brands?

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9. Does your organization operate internationally?

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10. Which statement best describes your current stage for mobile and/or online channels?

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11. Who is responsible for your mobile and/or online channel strategy?

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12. If you currently have digital account and payment channels, what are your biggest fraud-related challenges?  (Choose all that apply)

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13. How many people in your organization are dedicated to managing fraud in the digital channel?

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14. To whom does the fraud team report?

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15. Besides the team that manages fraud, which other departments get regular updates on fraud-related issues?  (Choose all that apply)

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16. Have you experienced a significant fraud event (e.g. hiring new staff, implementing a fraud solution, roll-back of product release feature) in the digital channel in the last 6 months?

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17. In your opinion, what is the most damaging to your organization when it comes to fraud?

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18. Which automated fraud prevention technologies do you use today? (select all that apply)

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19. What is your manual review rate?

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20. Who do you rely upon for insight and recommendations about fraud trends, best practices, recommendations, etc.?  (Choose all that apply)

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21. Thank you for participating in the Restaurant Fraud Prevention survey. Fill out the information below to be entered into a drawing to win one of five $200 cash gift cards. Please make sure this is your company email address as non-corporate emails will not be included to ensure legitimacy.

Your responses will remain anonymous and your data will not be sold, distributed, or used in ways other than the purposes of this survey.

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22. Would you like to learn more about Kount?

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