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Pier360 Employer Survey: Digital Skills Needed in Today’s Workforce
1.
What industry or sector is your organization part of?
Healthcare
Retail / Customer Service
Manufacturing / Skilled Trades
Finance / Banking
Education
Nonprofit / Social Services
Government
Technology / IT
Hospitality / Food Service
Other (please specify)
2.
What types of roles are you currently hiring for or expect to hire for soon? (List job titles or types of roles, e.g., administrative assistant, technician, customer service rep)
3.
Which of the following digital skills are most important for candidates in your organization to have? (Select all that apply)
Email communication (professional tone, managing inbox, attachments)
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Gmail, Calendar)
Online scheduling and calendar tools
Video conferencing tools (Zoom, Teams, Google Meet)
Workplace collaboration tools (Slack, Trello, Asana, Microsoft Teams)
Using online job portals (for internal mobility or applications)
Social media literacy (e.g., using LinkedIn professionally)
CRM or data entry systems (e.g., Salesforce)
Basic IT troubleshooting (e.g., rebooting, printing, connectivity)
Cybersecurity awareness (safe passwords, phishing, privacy)
Digital file management and cloud storage
Using AI tools productively (e.g., chatbots, content generation, summarization)
Evaluating credible information sources online
Other (please specify)
4.
Which digital skills do you find most lacking in job candidates? (Select up to 5)
Microsoft Excel (formulas, formatting, data handling)
Email professionalism and etiquette
File organization and document formatting
Basic computer skills (e.g., using a mouse, keyboard shortcuts, saving files)
Remote work tools (Zoom, Teams, Google Workspace)
Time management with digital tools
Digital problem-solving / troubleshooting
Cybersecurity awareness
Using cloud platforms (Google Drive, OneDrive)
Digital communication in customer service
Other (please specify)
5.
How important are digital literacy skills for entry-level employees in your organization?
Very important
Somewhat important
Neutral
Not very important
Not important at all
6.
What digital tools or platforms are most commonly used at your organization? (Please list)
7.
Additional comments or suggestions on digital skills needs in your industry: