Knowledge Management - 2026

Welcome! This survey is for those working in knowledge management in Australia’s contact centre industry.

Whether the contact centre you work in is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing in knowledge management.

All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: www.smaart.com.au/privacy-policy