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Customer Satisfaction Survey Template
1.
I was able to get my court business done in a reasonable amount of time today.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
2.
I was treated with courtesy and respect by court staff.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
3.
I attended a trial or hearing today, and the way the case was handled was fair.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
4.
I attended a trial or hearing today, and the judge/register/referee treated everyone with courtesy and respect.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
5.
How many times in the past year have you visited the Probate Office?
1 Time
2-5 Times
5-9 Times
10+ Times
6.
Overall, how satisfied or dissatisfied were you with the treatment you received at the Probate Court?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
7.
What brought you to the Probate Court today?
Adult Guardianship/Conservatorship
Minor Guardianship/Conservatorship
Deceased Estate
Trust
Civil Matter
Mental Health Proceeding
Drain Appeal
Delayed Registration of Foreign Birth
Adoption Information
Secret Marriage
Other (please specify)
8.
Who are you?
Party
Agency Worker
Attorney/Prosecutor
Family/friend of party to case
Guardian/Conservator
Personal Representative
Guardian ad litem
Witness
Juror
Other (please specify)
9.
Do you have any other comments, questions, or concerns?