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CHSP Volunteer Recruitment and Training

We’d love to get your input!
Volunteers are essential to delivering high-quality support to older people receiving some CHSP services, but managing their recruitment and training can be resource-intensive and challenging on your own. ACCPA and Eastern Access Community Health (EACH) Sector Support & Development is reaching out to Commonwealth Home Support Program (CHSP) providers to explore new opportunities for collaboration in volunteer workforce recruitment and training.
This survey aims to explore the possibility of forming partnerships to share these activities across multiple stakeholders and will be summarised into a report. Your feedback will be crucial in helping us improve and expand our support efforts. We truly value your perspective and invite you to join us in shaping future initiatives.
Let’s work together to make a difference!
About Your Organisation
1.What CHSP programmes is your organisation funded for that are supported by volunteers?(Required.)
2.How many volunteers does your organisation manage?(Required.)
3.What age groups are your volunteers?(Required.)
0%
25% approx
50% approx
75% approx
100% approx
Students
Less than 30 years
31 to 50 years
51 – 75 years
Greater than 76 years
4.What percentage of your volunteers speak a language other than English at home?(Required.)
5.What is your organisations retention rate for your volunteers?(Required.)
6.Do you employ a Volunteer Coordinator / Manager?(Required.)
7.What percentage of the Volunteer Coordinator / Manager’s role is assigned to volunteer management?(Required.)
8.Have you identified any barriers why your community may not engage as volunteers?(Required.)
9.Are there barriers to effective and efficient volunteer management in your organisation?(Required.)
10.Is your organisation Regional, Rural or Remote?(Required.)
Western Australia
Northern Territory
South Australia
Tasmania
Victoria
New South Wales / ACT
Queensland
Compliance
11.Please select the compliance activities your organisation supports as part of volunteer management:(Required.)
Recruitment
12.For your organisation what are the top three methods to advertise volunteer roles (Please only choose three from the answers)(Required.)
Training
13.What training topics do you currently provide to volunteers?(Required.)
Requirement
Format
Delivery mode
Average length
The vision, mission and values of the organisation
Office facilities
Security information
Policies and procedures
Practical requirements- cancel shift; support; reimbursements
Buddying / mentoring support
Serious Incident Response Scheme (SIRS)
Code of Conduct for Aged Care
Complaints handling process
First aid
WHS – manual handling
Inclusive service delivery (diversity & wellness), introduction to Aged Care
14.How would you prefer to deliver training?
Collaborative models
15.Do you collaborate or partner with other organisations to attract and recruit volunteers?(Required.)
16.Please describe your collaboration/ partnership with other organisations to attract, recruit, train volunteers
17.Would you consider a model of collaboration for sharing volunteer management processes?(Required.)
Yes
No
Maybe
Advertising / marketing
Recruitment
Training
Supervision
18.Would you be interested in participating in a focus group to explore collaborative volunteer management?(Required.)
19.Please leave us your contact details here: