Kansas Department of Revenue Website Survey (ksrevenue.org)

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1. What area do you work in?

Director's Office

Central Office Operations (Titles and Registration, E-lien, Dealers, Front Counter)

Central Office Operations (Driver Control, Driver Review)

Motor Carrier

Driver Licensing

Revenue Secretary's Office

Legal

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2. How often do you refer customers to the vehicles section of ksrevenue.org?

Once a day

Several times a day

Once a week

Several times a week

Less than once a week

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3. Do customers complain to you about the vehicles section of ksrevenue.org?

Yes

If yes, please explain:

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4. Do you find the vehicles section of ksrevenue.org easy to navigate?

Yes

If no, please explain:

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5. Do you find the ksrevenue.org search bar helpful?

Yes

If no, please explain:

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6. What section of ksrevenue.org do you use most frequently?

Vehicles

Forms

Divisions

Other (please specify):

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7. How often are you asked the below questions?

	Always	Frequently	Occasionally	Rarely	Never
How do I get a copy of my driving record?	How do I get a copy of my driving record? Always	How do I get a copy of my driving record? Frequently	How do I get a copy of my driving record? Occasionally	How do I get a copy of my driving record? Rarely	How do I get a copy of my driving record? Never
How do I get a duplicate title?	How do I get a duplicate title? Always	How do I get a duplicate title? Frequently	How do I get a duplicate title? Occasionally	How do I get a duplicate title? Rarely	How do I get a duplicate title? Never
What do I need to do to reinstate my driver's license?	What do I need to do to reinstate my driver's license? Always	What do I need to do to reinstate my driver's license? Frequently	What do I need to do to reinstate my driver's license? Occasionally	What do I need to do to reinstate my driver's license? Rarely	What do I need to do to reinstate my driver's license? Never
Can I reinstate my driver's license online?	Can I reinstate my driver's license online? Always	Can I reinstate my driver's license online? Frequently	Can I reinstate my driver's license online? Occasionally	Can I reinstate my driver's license online? Rarely	Can I reinstate my driver's license online? Never
What documentation do I need to bring with me to renew my driver's license?	What documentation do I need to bring with me to renew my driver's license? Always	What documentation do I need to bring with me to renew my driver's license? Frequently	What documentation do I need to bring with me to renew my driver's license? Occasionally	What documentation do I need to bring with me to renew my driver's license? Rarely	What documentation do I need to bring with me to renew my driver's license? Never
What is your fax number?	What is your fax number? Always	What is your fax number? Frequently	What is your fax number? Occasionally	What is your fax number? Rarely	What is your fax number? Never
I have a lien release. What do I do with it?	I have a lien release. What do I do with it? Always	I have a lien release. What do I do with it? Frequently	I have a lien release. What do I do with it? Occasionally	I have a lien release. What do I do with it? Rarely	I have a lien release. What do I do with it? Never
How can I file a lien on a vehicle?	How can I file a lien on a vehicle? Always	How can I file a lien on a vehicle? Frequently	How can I file a lien on a vehicle? Occasionally	How can I file a lien on a vehicle? Rarely	How can I file a lien on a vehicle? Never

Other (list top 3):

Question Title

8. What forms do your customers inquire about most often (check all that apply)?

D-17 (Dealer License Application)

TRDL-302 (Request for Access to Vehicle Records)

DC-1 (Address Change Form)

DE-99 (Kansas Division of Vehicles Certificate)

DL Extension Forms (Military and Nonmilitary)

TR-720B (Duplicate, Reissue, Secure Title Application)

TR-42 (Request & Consent for a Title to be Issued with a Lien)

TR-12 (Affidavit to a Fact)

Other (list top 3):

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9. Do you feel the Frequently Asked Questions section should be sorted differently by:

Bureau

Subject

Bureau, then separated by subject

Subject, then separated by bureau

No changes should be made

Other (please specify):

Question Title

10. What useful information is missing from the vehicles section of ksrevenue.org (check all that apply)?

How to renew a driver's license

What documentation is needed to renew a driver's license

How to reinstate a driver's license

Definitions of each bureau within the division

Other (please specify):

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11. What external links would be helpful to add to the vehicles section of ksrevenue.org (check all that apply)?

Highway Patrol

Kansas County Treasurer's Association

Kansas Auto Dealers Association

Kansas Department of Transportation

Other (please specify):

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12. Which processes do you find are most difficult to describe over the phone?

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13. How often do you receive calls concerning the divisions listed below that are not related to the work you process?

	Always	Frequently	Occasionally	Rarely	Never	This is my division
Titles and Registration	Titles and Registration Always	Titles and Registration Frequently	Titles and Registration Occasionally	Titles and Registration Rarely	Titles and Registration Never	Titles and Registration This is my division
Elien	Elien Always	Elien Frequently	Elien Occasionally	Elien Rarely	Elien Never	Elien This is my division
Dealers	Dealers Always	Dealers Frequently	Dealers Occasionally	Dealers Rarely	Dealers Never	Dealers This is my division
Driver Control	Driver Control Always	Driver Control Frequently	Driver Control Occasionally	Driver Control Rarely	Driver Control Never	Driver Control This is my division
Driver Licensing	Driver Licensing Always	Driver Licensing Frequently	Driver Licensing Occasionally	Driver Licensing Rarely	Driver Licensing Never	Driver Licensing This is my division
Driver Review	Driver Review Always	Driver Review Frequently	Driver Review Occasionally	Driver Review Rarely	Driver Review Never	Driver Review This is my division
Motor Carrier	Motor Carrier Always	Motor Carrier Frequently	Motor Carrier Occasionally	Motor Carrier Rarely	Motor Carrier Never	Motor Carrier This is my division

Question Title

1. What area do you work in?

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2. How often do you refer customers to the vehicles section of ksrevenue.org?

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3. Do customers complain to you about the vehicles section of ksrevenue.org?

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4. Do you find the vehicles section of ksrevenue.org easy to navigate?

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5. Do you find the ksrevenue.org search bar helpful?

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6. What section of ksrevenue.org do you use most frequently?

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7. How often are you asked the below questions?

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8. What forms do your customers inquire about most often (check all that apply)?

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9. Do you feel the Frequently Asked Questions section should be sorted differently by:

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10. What useful information is missing from the vehicles section of ksrevenue.org (check all that apply)?

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11. What external links would be helpful to add to the vehicles section of ksrevenue.org (check all that apply)?

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12. Which processes do you find are most difficult to describe over the phone?

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13. How often do you receive calls concerning the divisions listed below that are not related to the work you process?

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14. Do you have any additional suggestions for the reorganization of the vehicles section on ksrevenue.org (if none, type none)?