Asking the Questions That Matter

Thank you for taking the time to complete this questionnaire. In this questionnaire, the term "healthcare providers" means doctors, nurses, physiotherapists, dieticians and any other health worker you seek advice or treatment from.

Please answer from your experience and how you understand the question – there is no right or wrong answer. If you would prefer to complete these questions over the phone, please call Arthritis SA on (08) 8379 5711.

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* 1. Have you had a formal diagnosis of arthritis from a GP or rheumatologist?

Yes

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* 2. When you were first diagnosed, did you receive any information about your type of arthritis?

Yes

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* 3. Do you know what type of arthritis you have?

Gout

Osteoarthritis (OA)

Rheumatoid arthritis (RA)

Awaiting diagnosis from a doctor

Not sure

Other (please specify)

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* 4. What information about arthritis did you find helpful? What did you wish you knew earlier?

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* 5. Please indicate how strongly you disagree or agree with each of the following statements.

	Strongly Disagree	Disagree	Agree	Strongly Agree
I feel I have good information about health	I feel I have good information about health Strongly Disagree	I feel I have good information about health Disagree	I feel I have good information about health Agree	I feel I have good information about health Strongly Agree	I feel I have good information about health
I compare health information from different sources	I compare health information from different sources Strongly Disagree	I compare health information from different sources Disagree	I compare health information from different sources Agree	I compare health information from different sources Strongly Agree	I compare health information from different sources
When I see new information about health, I check up on whether it is true or not	When I see new information about health, I check up on whether it is true or not Strongly Disagree	When I see new information about health, I check up on whether it is true or not Disagree	When I see new information about health, I check up on whether it is true or not Agree	When I see new information about health, I check up on whether it is true or not Strongly Agree	When I see new information about health, I check up on whether it is true or not
I have enough information to help me deal with my health problems	I have enough information to help me deal with my health problems Strongly Disagree	I have enough information to help me deal with my health problems Disagree	I have enough information to help me deal with my health problems Agree	I have enough information to help me deal with my health problems Strongly Agree	I have enough information to help me deal with my health problems
I always compare health information from different sources and decide what is best for me	I always compare health information from different sources and decide what is best for me Strongly Disagree	I always compare health information from different sources and decide what is best for me Disagree	I always compare health information from different sources and decide what is best for me Agree	I always compare health information from different sources and decide what is best for me Strongly Agree	I always compare health information from different sources and decide what is best for me

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* 6. Please indicate how strongly you disagree or agree with each of the following statements.

	Strongly Disagree	Disagree	Agree	Strongly Agree
I am sure I have all the information I need to manage my health effectively	I am sure I have all the information I need to manage my health effectively Strongly Disagree	I am sure I have all the information I need to manage my health effectively Disagree	I am sure I have all the information I need to manage my health effectively Agree	I am sure I have all the information I need to manage my health effectively Strongly Agree
I know how to find out if the health information I receive is right or not	I know how to find out if the health information I receive is right or not Strongly Disagree	I know how to find out if the health information I receive is right or not Disagree	I know how to find out if the health information I receive is right or not Agree	I know how to find out if the health information I receive is right or not Strongly Agree
I ask healthcare providers about the quality of the health information I find	I ask healthcare providers about the quality of the health information I find Strongly Disagree	I ask healthcare providers about the quality of the health information I find Disagree	I ask healthcare providers about the quality of the health information I find Agree	I ask healthcare providers about the quality of the health information I find Strongly Agree
I have all the information I need to look after my health	I have all the information I need to look after my health Strongly Disagree	I have all the information I need to look after my health Disagree	I have all the information I need to look after my health Agree	I have all the information I need to look after my health Strongly Agree

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* 7. Where have you gained most of your information about arthritis?

Healthcare Providers e.g. GP, physiotherapist, occupational therapist

Arthritis SA

Arthritis Australia

Friends/Family

Internet/Social Media

Radio

Television

Other (please specify)

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* 8. What type of information do you prefer?

Handouts (for example booklets, brochures)

In person group information sessions

Online webinar information sessions

One-on-one conversation

Short online videos

Blog posts

Other (please specify)

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* 9. Why do you like this type?

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* 10. Please indicate how difficult or easy the following tasks are for you now.

	Cannot do or always difficult	Usually difficult	Sometimes difficult	Usually easy	Always easy
Find the right health care	Find the right health care Cannot do or always difficult	Find the right health care Usually difficult	Find the right health care Sometimes difficult	Find the right health care Usually easy	Find the right health care Always easy
Find information about health problems	Find information about health problems Cannot do or always difficult	Find information about health problems Usually difficult	Find information about health problems Sometimes difficult	Find information about health problems Usually easy	Find information about health problems Always easy
Find health information from several different places	Find health information from several different places Cannot do or always difficult	Find health information from several different places Usually difficult	Find health information from several different places Sometimes difficult	Find health information from several different places Usually easy	Find health information from several different places Always easy
Get to see the healthcare providers you need to	Get to see the healthcare providers you need to Cannot do or always difficult	Get to see the healthcare providers you need to Usually difficult	Get to see the healthcare providers you need to Sometimes difficult	Get to see the healthcare providers you need to Usually easy	Get to see the healthcare providers you need to Always easy
Get information about health so you are up to date with the best information	Get information about health so you are up to date with the best information Cannot do or always difficult	Get information about health so you are up to date with the best information Usually difficult	Get information about health so you are up to date with the best information Sometimes difficult	Get information about health so you are up to date with the best information Usually easy	Get information about health so you are up to date with the best information Always easy

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* 11. Please indicate how difficult or easy the following tasks are for you now.

	Cannot do or always difficult	Usually difficult	Sometimes difficult	Usually easy	Always easy
Decide which healthcare provider you need to see	Decide which healthcare provider you need to see Cannot do or always difficult	Decide which healthcare provider you need to see Usually difficult	Decide which healthcare provider you need to see Sometimes difficult	Decide which healthcare provider you need to see Usually easy	Decide which healthcare provider you need to see Always easy
Read and understand written health information	Read and understand written health information Cannot do or always difficult	Read and understand written health information Usually difficult	Read and understand written health information Sometimes difficult	Read and understand written health information Usually easy	Read and understand written health information Always easy
Make sure you find the right place to get the health care you need	Make sure you find the right place to get the health care you need Cannot do or always difficult	Make sure you find the right place to get the health care you need Usually difficult	Make sure you find the right place to get the health care you need Sometimes difficult	Make sure you find the right place to get the health care you need Usually easy	Make sure you find the right place to get the health care you need Always easy
Get health information in words you understand	Get health information in words you understand Cannot do or always difficult	Get health information in words you understand Usually difficult	Get health information in words you understand Sometimes difficult	Get health information in words you understand Usually easy	Get health information in words you understand Always easy
Find out which healthcare services you are entitled to	Find out which healthcare services you are entitled to Cannot do or always difficult	Find out which healthcare services you are entitled to Usually difficult	Find out which healthcare services you are entitled to Sometimes difficult	Find out which healthcare services you are entitled to Usually easy	Find out which healthcare services you are entitled to Always easy
Get health information by yourself	Get health information by yourself Cannot do or always difficult	Get health information by yourself Usually difficult	Get health information by yourself Sometimes difficult	Get health information by yourself Usually easy	Get health information by yourself Always easy
Work out what the best care is for you	Work out what the best care is for you Cannot do or always difficult	Work out what the best care is for you Usually difficult	Work out what the best care is for you Sometimes difficult	Work out what the best care is for you Usually easy	Work out what the best care is for you Always easy