Valley View Surgery GP Patient Satisfaction Survey Question Title * 1. How easy is it to contact your GP practice on the phone? (Required.) Very easy Easy Neither easy nor difficult Difficult Very difficult Haven't tried Question Title * 2. Q2. How easy is it to contact your GP practice online (PATCHS through website or NHS App)? ☐ Very easy ☐ Fairly easy ☐ Neither easy nor difficult ☐ Fairly difficult ☐ Very difficult ☐ Haven’t tried Question Title * 3. How helpful do you find the reception and administration team? ☐ Very helpful ☐ Fairly helpful ☐ Not very helpful ☐ Not at all helpful ☐ I don’t know Question Title * 4. Which online GP services have you used in the last 12 months? (Tick all that apply) ☐ Booking appointments ☐ Ordering prescriptions ☐ Accessing medical records ☐ Filling online forms ☐ Finding test results ☐ Administrative requests ☐ None Question Title * 5. When did you last contact your GP practice? ☐ In the last 3 months ☐ 3–6 months ago ☐ 6–12 months ago ☐ More than 12 months ago ☐ I haven’t contacted my GP practice Question Title * 6. What was the main reason for your contact? ☐ New health problem ☐ Existing health issue ☐ Prescription ☐ Test results ☐ Administrative request ☐ Referral ☐ Other Question Title * 7. How did you contact your GP practice? ☐ Phone ☐ In person ☐ Online (PATCHS/NHS App) ☐ Other Question Title * 8. How soon did you know what the next step would be? ☐ Immediately ☐ Same day ☐ Next day ☐ After 2 days ☐ I can’t remember Question Title * 9. How would you describe your experience of contacting your GP practice? ☐ Very good ☐ Fairly good ☐ Neither good nor poor ☐ Fairly poor ☐ Very poor Question Title * 10. When was your last appointment? ☐ In the last 3 months ☐ 3–6 months ago ☐ 6–12 months ago ☐ More than 12 months ago ☐ I haven’t had one Question Title * 11. How long after contacting your GP did the appointment take place? ☐ Same day ☐ Next day ☐ A few days later ☐ 1–2 weeks later ☐ More than 2 weeks later ☐ I can’t remember Question Title * 12. How did you feel about how long you waited? ☐ About the right amount ☐ As expected ☐ Too long ☐ I don’t know Question Title * 13. How did the appointment take place? ☐ Phone ☐ Face to face ☐ Video call ☐ Text/online message Question Title * 14. Who was your appointment with? ☐ GP ☐ Nurse ☐ ANP/ACP ☐ Physician Associate ☐ HCA ☐ Other Question Title * 15. How good was the healthcare professional at listening to you? ☐ Very good ☐ Fairly good ☐ Neither good nor poor ☐ Fairly poor ☐ Very poor Question Title * 16. Did you feel involved in the decisions about your care? ☐ Yes definitely ☐ Yes to some extent ☐ Not really ☐ No ☐ I can’t remember Question Title * 17. Were your needs met at your last appointment? ☐ Yes definitely ☐ Yes to some extent ☐ Not really ☐ No ☐ I can’t remember Question Title * 18. Overall, how would you describe your experience of your GP practice? ☐ Very good ☐ Fairly good ☐ Neither good nor poor ☐ Fairly poor ☐ Very poor Question Title * 19. Do you have any long-term physical or mental health conditions (12 months or more)? Yes No I prefer not to say I don't know Question Title * 20. Do these conditions affect your daily activities? Yes a lot Yes a little no Question Title * 21. How confident are you in managing your health conditions? ☐ Very confident ☐ Fairly confident ☐ Not very confident ☐ Not at all confident Question Title * 22. How old are you Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75+ Prefer not to say Question Title * 23. Q23. Which best describes you? ☐ Female ☐ Male ☐ Non-binary ☐ Prefer not to say Question Title * 24. Which best describes your current situation? (Tick all that apply) ☐ Full-time work ☐ Part-time work ☐ Education ☐ Unemployed ☐ Retired ☐ Looking after family/home ☐ Other Question Title * 25. Please make a comment if you would prefer 100% of survey complete. Done