Neighbourhood Support Nelson group contact survey October 2016 Training and support We appreciate you taking a few minutes to fill out this survey, which will help us provide support and training to meet your needs and generally improve our services. Question Title * 1. What is your age? Under 20 20-30 30-40 40-50 50-60 60-70 70-80 Over 80 Question Title * 2. How long have you been a group contact person? Less than a year 1-2 years 2-5 years 5-10 years More than 10 years Question Title * 3. Do you feel more confident in your role now than you did when you took the role on? Choose one Less confident Less confident Choose one The same The same Choose one A little more confident A little more confident Choose one A lot more confident A lot more confident Choose one Question Title * 4. How would you rate the training you received when you took on the role? Very poor Poor Average Good Very good Very poor Poor Average Good Very good Question Title * 5. Please indicate any areas you would like further training/upskilling in. Updating the group contact list Distributing the contact list and newsletters to members in my group Setting up an email group and forwarding emails Using features on the Neighbourhood Support Nelson website such as the online membership form Following and posting on the Neighbourhood Support Nelson Facebook page Knowing what to tell group members when they have been a victim of a crime (e.g. burglary) Knowing how to prepare for a natural disaster I don't need any training or upskilling Other (please specify) Question Title * 6. Please rate the support you have received overall (e.g.contact lists being updated in a timely manner, responses to requests for information or advice etc) Very poor Poor Average Good Very good Very poor Poor Average Good Very good Any comments? Question Title * 7. How could Neighbourhood Support Nelson better support you? Question Title * 8. Some group contacts have asked to be put in touch with other contacts in the same suburb so they can share information on crimes, organise joint neighbourhod gatherings and so. Would you find this useful? Yes No Maybe Not sure Any comments or suggestions how this can be done? Question Title * 9. At the moment we send a newsletter/e-newsletter to groups every three months. Is this adequate or would you like more regular communication? Yes a newsletter every three months is adequate No I think a newsletter should be sent every two months No I think a newsletter should be sent every month Other (please specify) Question Title * 10. Some Neighbourhood Support branches send email newsletters directly to members rather than to group contacts to pass on to members. Is this something you would like to see done here? (note: this applies to email newsletters only - we don't have the resources to post print newsletters to all 4000 members) Yes I think email newsletters should be sent directly to members with email addresses No I prefer to keep the status quo, with email newsletters being sent to group co-ordinators to pass on to members Any comments? Finished - Thank you!