Westbank First Nation - Client Service Commitment

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* 1. Please indicate the date of your visit or contact with WFN?

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* 2. What was your primary purpose for this visit or contact?

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* 3. Based on your most recent experience with WFN, how would you rate the level of service that was provided?

Poor

Okay

Average

Good

Excellent

Poor

Okay

Average

Good

Excellent

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* 4. How did you most recently contact WFN?

a. In Person

b. Website

c. Telephone

d. Email

Other (please specify)

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* 5. What location did you visit?

a. Community Services

b. Lindley Building - 1st Floor Reception

c. Lindley Building - 2nd Floor Reception

d. Lindley Building - 3rd Floor Reception

e. WCDC (daycare)

f. Sensisyusten

g. Sncewips Museum

h. Gymnasium

i. Russell Building

j. Youth Centre/Early Years

Other (please specify)

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* 6. How long did you wait before being acknowledged by a WFN representative?

a. Less than 5 minutes

b. 5-10 minutes

c. More than 10 minutes

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* 7. Overall, how would you rate WFN in meeting your service expectations?

a. Not Meeting Expectations

b. Meeting

c. Exceeding Expectations

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* 8. Please indicate if you are:

a. WFN Band Member on-reserve

b. WFN Band Member off-reserve

c. WFN Community Member

e. WFN Business Owner

Other (please specify)

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* 9. We welcome any additional comments, feedback or suggestions on how we can improve our services to you.

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* 10. (Optional) If you would like to be entered into a draw for a $50 visa gift card, please leave your name and phone number. The draws will take place Thursday June 15th, 2017 for one card and Tuesday July 4th, 2017 for another card.