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Public Sector Procurement Technology Utilization Survey

Governments around the world spend nearly $10 trillion to buy goods and services. Increasingly, they are looking to technology as the way to go beyond step changes to transform every process, from visualizing spending and researching markets, to engaging with suppliers and managing performance.

Public Spend Forum, in collaboration with our partners including Michigan State, World Bank and more, has launched a global initiative to understand the state of procurement technology in government. The survey below is designed to help public sector and industry leaders gain insight into the current state of technology adoption across different agencies and governments, understand where procurement technology solutions are truly driving value, and learn implementation best practices from peers.

We will share results of the survey with all participants. All responses will be disguised and aggregated with no attribution. We thank you for your participation in this survey and will alert you when the findings are published.

Section 1: Tell us about yourself.

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* 1. Please enter your contact information so we may alert you when the findings are ready. (optional)

Name:

Agency name:

Title:

Email:

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* 2. Phone number (optional):

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* 3. Please describe your role / function within your agency.

a. Procurement / Acquisition Executive

b. Procurement / Acquisition Team (e.g., Contracting Officer, Contracts Specialist)

c. Business / Program Executive or Team

d. IT Organization

e. Agency Leadership

f. Other (please specify)

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* 4. What was your organization’s total contract spend for the last fiscal year (i.e., how much did your organization spend buying goods and services)?

a. Less than US $100M

b. $100M – 499M

c. $500M – 999M

d. $1B – $10B

e. More than $10B

f. Don't know

Section 2: Tell us about your organization’s procurement technology footprint.

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* 5. Is your organization currently using any procurement technology solutions?

a. Yes

b. No

c. Don't know

If you responded "Yes," would you mind telling us more about the systems you are using?

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* 6. In general, how would you describe your organization’s typical risk profile with respect to procurement technology?

a. Aggressive: We are willing to consider, and often invest in or adopt early stage technologies, even while they are relatively new and potentially more risky

b. Moderate: We prefer to adopt maturing technologies with manageable risk

c. Conservative: We deploy only proven lower-risk technologies

d. Don't know

f. We don't use any procurement technology solutions

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* 7. Which of the following use cases across the typical procurement / acquisition lifecycle does your organization currently use procurement technology solutions for (or would consider using technology solutions for? Please check all that apply.

a. Analyzing current / anticipated spend (e.g., spend analysis and visualization tools)

b. Gathering requirements for new purchases and conducting market research (e.g., supplier networks and platforms, analytics and market intelligence tools)

c. Category sourcing strategy development and category management (e.g., category analytics and optimization engines for specific categories, cost modeling / management tools to conduct “should cost” analyses and identify savings levers)

d. Solicitation / RFx development (e.g., contract writing and contract lifecycle management (CLM) tools)

e. Managing the bid process (e.g., business collaboration portals)

f. Supplier qualification, negotiation and selection (e.g., eSourcing tools to facilitate sourcing events, eCatalogs, auctions platforms)

g. Ongoing contract and supplier management (e.g., contract lifecycle management and supplier collaboration platforms, eInvoicing suites)

h. Supplier risk and performance management (e.g., supply risk management solutions, automated compliance management solutions, supplier scorecards and performance management tools)

Other (please specify)

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* 8. Which of the following goals is your organization looking to achieve through procurement technology? If you are currently not using any procurement technology solutions, please highlight the goals you think they could potentially help you achieve.
Use the 5-point scale below in ranking each of the goals in terms of their importance in your decision to invest in (or consider investing in) procurement technology:
1 - Very important
2- Important
3- Neutral
4- Unimportant
5- Very important

	Very Important	Important	Neutral	Unimportant	Very unimportant
a. Cut costs / Identify and capture savings opportunities	a. Cut costs / Identify and capture savings opportunities Very Important	a. Cut costs / Identify and capture savings opportunities Important	a. Cut costs / Identify and capture savings opportunities Neutral	a. Cut costs / Identify and capture savings opportunities Unimportant	a. Cut costs / Identify and capture savings opportunities Very unimportant
b. Improve ease of doing business with your organization	b. Improve ease of doing business with your organization Very Important	b. Improve ease of doing business with your organization Important	b. Improve ease of doing business with your organization Neutral	b. Improve ease of doing business with your organization Unimportant	b. Improve ease of doing business with your organization Very unimportant
c. Improve customer satisfaction	c. Improve customer satisfaction Very Important	c. Improve customer satisfaction Important	c. Improve customer satisfaction Neutral	c. Improve customer satisfaction Unimportant	c. Improve customer satisfaction Very unimportant
d. Improve competition and achieve socioeconomic goals	d. Improve competition and achieve socioeconomic goals Very Important	d. Improve competition and achieve socioeconomic goals Important	d. Improve competition and achieve socioeconomic goals Neutral	d. Improve competition and achieve socioeconomic goals Unimportant	d. Improve competition and achieve socioeconomic goals Very unimportant
e. Reduce procurement cycle times / improve efficiency	e. Reduce procurement cycle times / improve efficiency Very Important	e. Reduce procurement cycle times / improve efficiency Important	e. Reduce procurement cycle times / improve efficiency Neutral	e. Reduce procurement cycle times / improve efficiency Unimportant	e. Reduce procurement cycle times / improve efficiency Very unimportant
f. Improve supplier performance	f. Improve supplier performance Very Important	f. Improve supplier performance Important	f. Improve supplier performance Neutral	f. Improve supplier performance Unimportant	f. Improve supplier performance Very unimportant
g. Improve employee satisfaction	g. Improve employee satisfaction Very Important	g. Improve employee satisfaction Important	g. Improve employee satisfaction Neutral	g. Improve employee satisfaction Unimportant	g. Improve employee satisfaction Very unimportant

Other (please specify)

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* 9. In general, how would you describe your organization’s typical approach to selecting and deploying specific procurement technology solutions?

a. We have committed to a single “full suite” platform vendor for all our procurement technology needs (e.g., sourcing / source-to-pay / procure-to-pay solutions from SAP, Oracle, Microsoft).

b. We follow a best-of-breed approach and have deployed different commercial procurement technology solutions for different needs / use cases.

c. We follow a hybrid approach, using commercial solutions for some needs / use cases while developing our systems for others.

d. We don’t believe commercial solutions can meet our requirements, and have developed our own custom solutions in house.

e. Don't know

f. We don't use any procurement technology solutions.

Section 3: Concluding questions

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* 10. Overall, how satisfied are you with your organization’s procurement technology investments?

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* 11. Please share any advice or tips you might have for public sector peers looking to deploy procurement technologies within their organizations.

Thank you for your participation in PSF’s Public Sector Procurement Technology Utilization Survey! We will be in touch when the results are published.