NCQA patient Survey Question Title * 1. Which statement below applies to your child is enrolled in MassHealth, BMC Healthnet or Neighborhood Health Plan(under MassHealth) Is enrolled in a private( commercial) insurance Question Title * 2. Did the provider address your concerns at your visit today? Yes No Question Title * 3. If advised or prescribed medications today, did you clearly understand the instructions and any potential side effects? Yes No N/A Question Title * 4. If referred to a specialist or services outside our office, were you given names and telephone numbers to contact? Yes No N/A Question Title * 5. Were you offered assistance to schedule the appointments for the specialist or the service in Question 4? Yes No N/A Question Title * 6. If you are enrolled in our patient portal, do you find it a useful way to communicate with our office? Yes No N/A Question Title * 7. In the past 12 months, if you called our answering service, was your call returned within 15 minutes? Yes No N/A Question Title * 8. Are you aware that we have urgent Sunday morning appointments in our office? Yes No N/A Question Title * 9. During your visit, were you given useful advice to help manage an illness and/or guidance to support healthy lifestyle habits? Yes No Done