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1. What is your first name?

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2. What is your last name?

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3. What is your job title?

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4. What is your email address? Note that this information will be held with the strictest confidentiality.

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5. What organization are you responding on behalf of?

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6. In which state is your health system or hospital located?

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7. Although the trend has been improving, many healthcare organizations report that their volumes are still below pre-pandemic levels. To what degree are you concerned that there will be a long-term volume impact?

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8. How would you rank your organization’s pre-pandemic digital offerings when compared to non-healthcare companies?

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9. How would you rank your organization’s current digital offerings when compared to non-healthcare companies?

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10. How would you rank your organization’s current digital offerings when compared to other hospitals or health systems?

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11. Over the next five years, what degree of competitive threat do the following companies pose to hospitals and health systems? [Scale: 1 = No Threat, 5 = Extreme Threat]

  1 2 3 4 5
Amazon
Apple
CVS Health/Aetna
Google
UnitedHealth Group/Optum
Walmart
New primary care models (e.g. One Medical)
New insurance providers (e.g. Oscar Health)

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12. What level of priority does your organization place on the following activities?

  Not a Priority Low Priority Moderate Priority High Priority Extreme Priority
Redesigning and expanding both digital capabilities and physical facilities in response to COVID-19
Implementing innovative care models
Partnering with outside organizations to redesign how routine care is delivered
Developing a consumer-focused pricing strategy and providing accurate, easy to understand and readily available price information

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13. Describe your organization’s progress in developing capabilities for the following activities.

  Not Available Limited Availability Widely Available Best-in-Class I do not know
Redesigning and expanding both digital capabilities and physical facilities in response to COVID-19
Implementing innovative care models
Partnering with outside organizations to redesign how routine care is delivered
Developing a consumer-focused pricing strategy and providing accurate, easy to understand and readily available price information

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14. Which best characterizes your organization’s philosophy on taking actions to improve digital capabilities?

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15. Which best describes your organization’s strategy as it relates to taking actions to improve digital capabilities?

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16. What offerings does your organization have in place as part of an overall delivery system redesign to improve digital capabilities? Select all that apply.

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17. Which best characterizes your organization’s philosophy on pricing strategy?

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18. In what ways is your organization currently providing transparent pricing? Select all that apply.

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19. In what ways is your organization currently determining its prices? Select all that apply.

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20. Which best characterizes your organization’s philosophy on building or partnering to offer alternative consumer-friendly routine care (e.g. Primary Care, Imaging, Outpatient Surgery) models?

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21. Which best describes your organization’s strategy as it relates to building or partnering to offer innovative consumer-centric routine care (e.g. Primary Care, Outpatient Imaging, Outpatient Surgery) models?

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22. Which of the following care models and offerings are provided by your organization for Primary Care services? Select all that apply.

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23. Which of the following care models and offerings are provided by your organization for Routine Outpatient Care (e.g., Imaging, Outpatient Procedures) services? Select all that apply.

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24. Is there anything else that you would like to share regarding the challenges or successes that your organization has encountered in the way of consumer strategy?

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