1. Default Section

Question Title

* 1. Organisation?

Question Title

* 2. Contact Name (required for feedback)

Question Title

* 3. Product Group (Please tick the applicable boxes)

Question Title

* 4. In order to help improve our service to customers, please score the following eight attributes regarding your dealings with Bibby Scientific.

  Very Poor Poor Acceptable Good Very Good Excellent
On Time Delivery
Number of Defects Supplied
Response to Quality Issues (Non conforming Items, Delivery etc.)
Effective Communication (Response, Progress etc.)
Documentation (Quotations, Acknowledgement, Technical etc.)
Service Support (Response, Turnaround Time, Technical Support)
Application Support (Response, Technical Support, Knowledge)
Product Availability (Stuart/Techne/Jenway/Electrothermal)

Question Title

* 5. Please rate the following in order of importance to your organisation, with 1 being the Most Important and 8 being the Least Important.

  1 2 3 4 5 6 7 8
On Time Delivery
Number of Defects Supplied
Response to Quality Issues
Effective Communications
Documentation
Service Support
Application Support
Product Availability

Question Title

* 6. We would also welcome any comments or suggestions that you feel would be beneficial to your relationship with Bibby Scientific.

T