Kids Help Phone's website feedback survey!

As Kids Help Phone continues to improve upon how we offer support to young people online, we want to ensure we’re making the right changes and enhancements to our site.  

 We'd love to hear what you think in our website feedback survey.    

If you’re a young person looking for support, you can connect with a counsellor by phone or Live Chat 24/7.

1.How do you know Kids Help Phone? (check all that apply)

I have used the service before

I volunteer with Kids Help Phone

I support Kids Help Phone (through donating, participating in events, a partnership, etc.)

I only know Kids Help Phone through ads or word of mouth

This is the first I’ve heard of Kids Help Phone

Other (please specify)

2.Have you ever visited our website before?

This is my first time on your website

I’ve been here before

I visit your website often

I’m not sure

3.What did you come to our website looking for? (check all that apply)

To learn about Kids Help Phone

For resources, information about a topic, support

To connect/speak with a counsellor

To get involved as a volunteer or attend an event

For info about donating to Kids Help Phone (or to donate)

I’m not sure

Other (please specify)

4.Did you find what you were looking for on our site?

Yes, right away

Eventually, yes

No I couldn’t find the info/resources I was looking for

I am still looking

I’m not sure

5.What caught your eye about our website?

6.What did you think about the design?

I love it

I like it

I don’t like it

I’m not sure

Other (please specify)

7.How did you look for information/ support on our site?

Through the site search feature

Through the menu navigation

Both the site search and menu navigation

By clicking on pages until I found what I needed

I’m not sure

Other (please specify)

8.Overall, how easy was it to use our site?

It's easy to use

It's easy but annoying to use

It's unpredictable to use

It's too complicated to use

I think I would need the support of a technical person to use this website

9.What did you find most useful about our site?

10.How do you think we could improve our site? Is anything missing? (e.g. information, topics, tools, etc.) What would you like to see?

11.How would you rate your experience with our website?

Great experience

Good experience

Not a bad experience

Poor experience

Terrible experience

12.Would you recommend our website, or information from our website, to a young person?

Absolutely

Maybe

Likely not

Definitely not

I’m not sure

13.Is there anything else you would like to share?

14.Would you be interested in receiving communications from Kids Help Phone (e.g. updates on our programs and services, news on Kids Help Phone, information about youth mental health, opportunities to get involved, etc.) ?

Yes

No

Not now, maybe in the future