Paperless Drug Cards

Now that the paperless drug card initiative has been underway for a few months, the Ministry of Community and Social Services is looking to pharmacies for feedback on the implementation process in order to help guide any future initiatives and changes.

Please take the time to provide your feedback.

Question Title

* 1. What do you feel was done well in planning for and implementing the change to a paperless drug card system? (Please check all that apply.)

Communications to pharmacies throughout the implementation process

Communications to patients regarding the initiative

Allowing for a transition period

Reference tools and resources provided to guide the implementation

Other (please specify)

Question Title

* 2. What do you feel could have been improved in planning and implementing the change to a paperless drug card system? (Please check all the apply.)

Communications throughout the implementation process

Communications to patients regarding the initiative

Longer transition period

Reference tools and resources provided to guide the implementation

Other (please specify)

Question Title

* 3. Were the communications and reference tools provided on the change appropriate?

Yes, there was sufficient advanced notice and transition time, and the instructions were clear and easy to understand.

There was insufficient advanced notice and transition time, but the instructions were clear and easy to understand.

There was sufficient advanced notice and transition time, but the instructions were neither clear nor easy to understand.

No, there was insufficient advanced notice and transition time, and the instructions were not clear.

Other (please specify)

Question Title

* 4. Were the expectations of the Ministry of Community and Social Services clear regarding the implementation of this initiative?

Yes, I understood fully what was expected of the pharmacy team and was able to easily implement the changes.

Yes, I understood fully what was expected of the pharmacy team, but was not able to easily implement the changes because of operational challenges (e.g., SAV Helpline, patients unaware).

No, the expectations were not clearly communicated and this negatively impacted my ability to implement the changes.

Other (please specify)

Question Title

* 5. How well were issues resolved?

Question Title

* 6. Do you have any suggestions for what should be included for future initiatives such as this and/or how communications about the changes could be improved?