Contacting Council Survey

Question Title

* 1. How often do you contact Council?

Weekly

Monthly

A few times a year

Rarely

Question Title

* 2. How do you rate our overall service?

Consistent high quality

Generally good

Quality varies

Poor quality

Question Title

* 3. For what reasons do you contact Council, and how?

	Phone	Counter	Email	Online request	Social media	Mail
animals	animals Phone	animals Counter	animals Email	animals Online request	animals Social media	animals Mail
building	building Phone	building Counter	building Email	building Online request	building Social media	building Mail
community facilities	community facilities Phone	community facilities Counter	community facilities Email	community facilities Online request	community facilities Social media	community facilities Mail
events	events Phone	events Counter	events Email	events Online request	events Social media	events Mail
licencing	licencing Phone	licencing Counter	licencing Email	licencing Online request	licencing Social media	licencing Mail
parking / traffic	parking / traffic Phone	parking / traffic Counter	parking / traffic Email	parking / traffic Online request	parking / traffic Social media	parking / traffic Mail
parks	parks Phone	parks Counter	parks Email	parks Online request	parks Social media	parks Mail
planning	planning Phone	planning Counter	planning Email	planning Online request	planning Social media	planning Mail
rates	rates Phone	rates Counter	rates Email	rates Online request	rates Social media	rates Mail
roads / footpaths	roads / footpaths Phone	roads / footpaths Counter	roads / footpaths Email	roads / footpaths Online request	roads / footpaths Social media	roads / footpaths Mail
trees	trees Phone	trees Counter	trees Email	trees Online request	trees Social media	trees Mail
waste	waste Phone	waste Counter	waste Email	waste Online request	waste Social media	waste Mail
water	water Phone	water Counter	water Email	water Online request	water Social media	water Mail

Other (please specify)

Question Title

* 4. How would you like to contact Council in the future?
(select as many as you would like...)

Phone

Counter (face to face)

Web chat

Apps (smartphone applications)

Online (information only)

Online (requests for service)

Social media

Other (please specify)

Question Title

* 5. Would you like to receive SMS notifications regarding Council related matters?

Yes

Question Title

* 6. If yes, for which reasons?

reference numbers

job status updates

upcoming events in your area

due date reminders

Other (please specify)

Question Title

* 7. Which is your closest Customer Service Centre to where you live?

Question Title

* 8. What is your age?

Under 24

25 to 34

35 to 44

45 to 54

55 or over

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* 9. Employment status: Are you currently...?

Employed

Self-employed

A homemaker

Unemployed

Student

Retired

Other (please specify)

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* 10. Are you male or female?

Male

Female

Question Title

* 11. Your details (optional)

Name

Email Address

Phone Number

Question Title

* 1. How often do you contact Council?

Question Title

* 2. How do you rate our overall service?

Question Title

* 3. For what reasons do you contact Council, and how?

Question Title

* 4. How would you like to contact Council in the future? (select as many as you would like...)

Question Title

* 5. Would you like to receive SMS notifications regarding Council related matters?

Question Title

* 6. If yes, for which reasons?

Question Title

* 7. Which is your closest Customer Service Centre to where you live?

Question Title

* 8. What is your age?

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* 9. Employment status: Are you currently...?

Question Title

* 10. Are you male or female?

Question Title

* 11. Your details (optional)

* 4. How would you like to contact Council in the future?
(select as many as you would like...)