Saxony Animal Clinic Customer Satisfaction Survey

At our clinic, we care about pets and their people, and we want to make sure we provide the best care!  Please tell us about your recent experience visiting us by answering the following questions.

The exterior of the practice is well-kept and inviting, and the interior is clean and comfortable?

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* 1. The exterior of the practice is well-kept and inviting, and the interior is clean and comfortable?

The greeting my pet and I received upon check-in was friendly and courteous.

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* 2. The greeting my pet and I received upon check-in was friendly and courteous.

The amount of time I waited in the reception area was appropriate considering appointment and arrival times.

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* 3. The amount of time I waited in the reception area was appropriate considering appointment and arrival times.

The amount of time I waited in the exam room was acceptable.

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* 4. The amount of time I waited in the exam room was acceptable.

The veterinarians examination was thorough.

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* 5. The veterinarians examination was thorough.

The veterinarian explained my pets condition and made recommendations in a clear and understandable way.

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* 6. The veterinarian explained my pets condition and made recommendations in a clear and understandable way.

The healthcare team made sure all my questions were answered.

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* 7. The healthcare team made sure all my questions were answered.

The checkout process was convenient and timely.

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* 8. The checkout process was convenient and timely.

Are there any services that we do not offer that you would like us to provide?

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* 9. Are there any services that we do not offer that you would like us to provide?

Any other comments or suggestions.  Thank you for taking the survey!!

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* 10. Any other comments or suggestions.  Thank you for taking the survey!!

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