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Broadband Purchase Behavior Survey | LocalCableDeals
Broadband Shopping Habits Survey | LocalCableDeals
An annual survey by LocalCableDeals to assess consumer broadband shopping behavior and decision making process.
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1.
Please select your current home internet provider from the dropdown menu:
Spectrum
Xfinity
AT&T
Cox
Mediacom
Windstream
Altafiber
Hughesnet
WOW!
Optimum
RCN
Smithville
Fidium Fiber
Hawaiian Telcom
DirecTV
Ziply fiber
Clearwave Fiber
Other (please specify)
2.
What type of broadband connection do you currently have?
DSL
Cable
Fiber
Satellite
Not Sure
3.
How often do you evaluate your broadband options?
Every 6 months
Annually
Every 2-3 years
Only when there is an issue
4.
What prompts you to look for a new broadband provider?
Price increases
Service outages
Slow speeds
Poor customer service
Better deals from other providers
Moving to a new area
Recommendations from friends/family
Other (please specify)
5.
What are the main challenges you face when shopping for broadband services?
Confusing pricing structures
Hidden fees
Lack of information about speeds and reliability
Poor customer reviews
Complicated contract terms
Long installation times
Limited availability in your area
Other (please specify)
6.
Who influences your decision the most when selecting a broadband provider?
Personal research
Recommendations from friends/family
Online reviews
Sales representatives
Advertisements
Other (please specify)
7.
What is the main reason you would consider changing your internet provider or plan (select the main reason)?
Contract Ending
Outage
Customer Service
Speed
Price
Bundling Option
Other (please specify)
8.
How would you rate the ease of understanding the contract terms and conditions provided by broadband providers?
Very Easy
Easy
Neutral
Difficult
Very Difficult
9.
Have you ever had to deal with unexpected charges or hidden fees from your broadband provider?
Yes
No
If yes, please describe the situation
10.
How important is the availability of a user-friendly mobile app for managing your broadband account?
Very Important
Important
Neutral
Not Important
Not at all Important
Current Progress,
0 of 10 answered