Donor Satisfaction Survey

We want your opinions!

Please fill out this 4-minute survey to help us improve our relationship and communication with you!

Question Title

* 1. How good are we at thanking you and letting your know the impact of your support?

Great! I know exactly how my gift will be used and I know it is greatly appreciated.

Good. I know my gift is going to a good cause, but would like more appreciation.

Ok. It could be better. I'd like to know more and be appreciated more.

Needs improvement. I don't know how my gift is used or if it's even appreciated.

Other (please specify)

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* 2. How do you like to be thanked for your donation?

	I don't like this.	This is ok.	This is good.	I love this!	This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Hand-signed form letter	Hand-signed form letter I don't like this.	Hand-signed form letter This is ok.	Hand-signed form letter This is good.	Hand-signed form letter I love this!	Hand-signed form letter This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Hand-written thank you card	Hand-written thank you card I don't like this.	Hand-written thank you card This is ok.	Hand-written thank you card This is good.	Hand-written thank you card I love this!	Hand-written thank you card This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
A camper-created or colored thank you or picture	A camper-created or colored thank you or picture I don't like this.	A camper-created or colored thank you or picture This is ok.	A camper-created or colored thank you or picture This is good.	A camper-created or colored thank you or picture I love this!	A camper-created or colored thank you or picture This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Social media recognition	Social media recognition I don't like this.	Social media recognition This is ok.	Social media recognition This is good.	Social media recognition I love this!	Social media recognition This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Personalized video clip	Personalized video clip I don't like this.	Personalized video clip This is ok.	Personalized video clip This is good.	Personalized video clip I love this!	Personalized video clip This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Text messages	Text messages I don't like this.	Text messages This is ok.	Text messages This is good.	Text messages I love this!	Text messages This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
A photo of a camper with a personalized message	A photo of a camper with a personalized message I don't like this.	A photo of a camper with a personalized message This is ok.	A photo of a camper with a personalized message This is good.	A photo of a camper with a personalized message I love this!	A photo of a camper with a personalized message This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
A trinket or momento	A trinket or momento I don't like this.	A trinket or momento This is ok.	A trinket or momento This is good.	A trinket or momento I love this!	A trinket or momento This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Name displayed on a permanent plaque at camp	Name displayed on a permanent plaque at camp I don't like this.	Name displayed on a permanent plaque at camp This is ok.	Name displayed on a permanent plaque at camp This is good.	Name displayed on a permanent plaque at camp I love this!	Name displayed on a permanent plaque at camp This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Name displayed on the camp's website	Name displayed on the camp's website I don't like this.	Name displayed on the camp's website This is ok.	Name displayed on the camp's website This is good.	Name displayed on the camp's website I love this!	Name displayed on the camp's website This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
An email	An email I don't like this.	An email This is ok.	An email This is good.	An email I love this!	An email This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Membership to a camp donor society	Membership to a camp donor society I don't like this.	Membership to a camp donor society This is ok.	Membership to a camp donor society This is good.	Membership to a camp donor society I love this!	Membership to a camp donor society This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Name printed in the newsletter	Name printed in the newsletter I don't like this.	Name printed in the newsletter This is ok.	Name printed in the newsletter This is good.	Name printed in the newsletter I love this!	Name printed in the newsletter This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Invitation to a donor thank you party	Invitation to a donor thank you party I don't like this.	Invitation to a donor thank you party This is ok.	Invitation to a donor thank you party This is good.	Invitation to a donor thank you party I love this!	Invitation to a donor thank you party This is how I prefer to be thanked by Camp High Hopes (may choose more than one).
Invitation to a VIP dinner or cocktail hour during a fundraising event	Invitation to a VIP dinner or cocktail hour during a fundraising event I don't like this.	Invitation to a VIP dinner or cocktail hour during a fundraising event This is ok.	Invitation to a VIP dinner or cocktail hour during a fundraising event This is good.	Invitation to a VIP dinner or cocktail hour during a fundraising event I love this!	Invitation to a VIP dinner or cocktail hour during a fundraising event This is how I prefer to be thanked by Camp High Hopes (may choose more than one).

Other (please specify)

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* 3. In your own words, why do you give to Camp High Hopes?

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* 4. Please rate our communication with you.

	I don't like at all.	It's ok.	It's good.	It's great.	This is how I prefer to hear from Camp High Hopes (may choose more than one).	N/A
Printed and mailed materials (postcards, invitations, and reminders)	Printed and mailed materials (postcards, invitations, and reminders) I don't like at all.	Printed and mailed materials (postcards, invitations, and reminders) It's ok.	Printed and mailed materials (postcards, invitations, and reminders) It's good.	Printed and mailed materials (postcards, invitations, and reminders) It's great.	Printed and mailed materials (postcards, invitations, and reminders) This is how I prefer to hear from Camp High Hopes (may choose more than one).	Printed and mailed materials (postcards, invitations, and reminders) N/A
Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc)	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) I don't like at all.	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) It's ok.	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) It's good.	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) It's great.	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) This is how I prefer to hear from Camp High Hopes (may choose more than one).	Social Media (Facebook posts, Twitter, Instagram, YouTube, Flickr, etc) N/A
E-Newsletters (MailChimp)	E-Newsletters (MailChimp) I don't like at all.	E-Newsletters (MailChimp) It's ok.	E-Newsletters (MailChimp) It's good.	E-Newsletters (MailChimp) It's great.	E-Newsletters (MailChimp) This is how I prefer to hear from Camp High Hopes (may choose more than one).	E-Newsletters (MailChimp) N/A
Emails	Emails I don't like at all.	Emails It's ok.	Emails It's good.	Emails It's great.	Emails This is how I prefer to hear from Camp High Hopes (may choose more than one).	Emails N/A
Traditional media (radio, tv, newspaper)	Traditional media (radio, tv, newspaper) I don't like at all.	Traditional media (radio, tv, newspaper) It's ok.	Traditional media (radio, tv, newspaper) It's good.	Traditional media (radio, tv, newspaper) It's great.	Traditional media (radio, tv, newspaper) This is how I prefer to hear from Camp High Hopes (may choose more than one).	Traditional media (radio, tv, newspaper) N/A
Newsletters (sent out twice a year)	Newsletters (sent out twice a year) I don't like at all.	Newsletters (sent out twice a year) It's ok.	Newsletters (sent out twice a year) It's good.	Newsletters (sent out twice a year) It's great.	Newsletters (sent out twice a year) This is how I prefer to hear from Camp High Hopes (may choose more than one).	Newsletters (sent out twice a year) N/A
Face to face meetings	Face to face meetings I don't like at all.	Face to face meetings It's ok.	Face to face meetings It's good.	Face to face meetings It's great.	Face to face meetings This is how I prefer to hear from Camp High Hopes (may choose more than one).	Face to face meetings N/A
Website	Website I don't like at all.	Website It's ok.	Website It's good.	Website It's great.	Website This is how I prefer to hear from Camp High Hopes (may choose more than one).	Website N/A
Videos (personalized and general)	Videos (personalized and general) I don't like at all.	Videos (personalized and general) It's ok.	Videos (personalized and general) It's good.	Videos (personalized and general) It's great.	Videos (personalized and general) This is how I prefer to hear from Camp High Hopes (may choose more than one).	Videos (personalized and general) N/A
Text messages	Text messages I don't like at all.	Text messages It's ok.	Text messages It's good.	Text messages It's great.	Text messages This is how I prefer to hear from Camp High Hopes (may choose more than one).	Text messages N/A

Other (please specify)

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* 5. How often would you like to hear from us?

Everyday few days

Once a week

Once a month

Every other month

Every six months

Once a year

Other (please specify)

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* 6. What is one thing we could change to make your experience with us better?

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* 7. We like to celebrate birthdays here at Camp High Hopes. What's yours?

Date / Time

Date

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* 1. How good are we at thanking you and letting your know the impact of your support?

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* 2. How do you like to be thanked for your donation?

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* 3. In your own words, why do you give to Camp High Hopes?

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* 4. Please rate our communication with you.

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* 5. How often would you like to hear from us?

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* 6. What is one thing we could change to make your experience with us better?

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* 7. We like to celebrate birthdays here at Camp High Hopes. What's yours?

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* 8. Please let us know who you are so we can personalize your giving experience and make it the best possible!