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Ecommerce Survey
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1.
Tell us your name and company
(Required.)
Name
*
Company
*
Email Address
*
2.
How did you find out about our new ecommerce site?
(Required.)
Email
Mellott Company Website
Social Media
Brochures
Google Ads
Crushers Plus Website
Mellott Employees
Other (please specify)
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3.
What did you use our website for?
(Required.)
Purchasing
Quotation
Invoicing
Tracking Shipment
RMA Form Submission
Registration
Other
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4.
How easy was the process of using our website?
(Required.)
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
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5.
Were there any issues with the process of using the website and if so please explain.
(Required.)
*
6.
If you communicated with our sales team, how would you rate your interaction with them?
(Required.)
Far above average
Above average
Average
Below average
Far below average
Did not need to communicate
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7.
After placing a quote, did you receive a follow up from a representative?
(Required.)
Yes
No
Not Applicable/Did not quote
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8.
How useful was our help center section to assist with site usage?
(Required.)
Extremely useful
Very useful
Somewhat useful
Not so useful
Not at all useful
Did not need to use
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9.
Were there any topics/areas our help center could focus more on?
(Required.)
*
10.
Overall, how would you rate the quality of your experience?
(Required.)
Very positive
Positive
Neutral
Negative
Very negative
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11.
How likely are you to use shop.mellottcompany.com again?
(Required.)
Very likely
Somewhat likely
Somewhat unlikely
Unlikely
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12.
What did you enjoy most about this experience with shop.mellotcompany.com?
(Required.)
*
13.
Is there any area we could improve upon? Please explain.
(Required.)
Current Progress,
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