LVW Customer Satisfaction Survey

* 1. What type of service or product listed below best describes the work LVW provided to you or your organization?

Access Control Point Maintenance & Service

Security System Maintenance & Service

Audio / Visual System Maintenance & Service

Facilities Maintenance & Service

Professional Sound

Audio / Visual

Video Teleconferencing / Audio Teleconferencing

Access Control

Video Surveillance

Burglar Alarm (Intrusion Detection)

Integrated Systems

Active Vehicle Barrier

Perimeter Security

Physical Security

Cybersecurity

Network Infrastructure

Other (please specify)

* 2. How likely is it that you would recommend LVW to a friend or colleague?

Not at all likely

Extremely likely

Not at all likely - 0

Extremely likely - 10

* 3. Overall, how satisfied or dissatisfied are you with LVW?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

* 4. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

* 5. How well do our services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

* 6. How would you rate the quality of our service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

* 7. How would you rate the value for money of our services?

Excellent

Above average

Average

Below average

Poor

* 8. How responsive have we been to your questions or concerns about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

* 9. How likely are you to work with LVW again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

* 10. Do you have any other comments, questions, or concerns? (Please feel free to leave your contact information here if you would like a personal response.)