LVW Customer Satisfaction Survey * 1. What type of service or product listed below best describes the work LVW provided to you or your organization? Access Control Point Maintenance & Service Security System Maintenance & Service Audio / Visual System Maintenance & Service Facilities Maintenance & Service Professional Sound Audio / Visual Video Teleconferencing / Audio Teleconferencing Access Control Video Surveillance Burglar Alarm (Intrusion Detection) Integrated Systems Active Vehicle Barrier Perimeter Security Physical Security Cybersecurity Network Infrastructure Other (please specify) * 2. How likely is it that you would recommend LVW to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 * 3. Overall, how satisfied or dissatisfied are you with LVW? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied * 4. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable * 5. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well * 6. How would you rate the quality of our service? Very high quality High quality Neither high nor low quality Low quality Very low quality * 7. How would you rate the value for money of our services? Excellent Above average Average Below average Poor * 8. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable * 9. How likely are you to work with LVW again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely * 10. Do you have any other comments, questions, or concerns? (Please feel free to leave your contact information here if you would like a personal response.) Done