Disability Training

ResponsivenessTraining for Northland Businesses

New Responsiveness Training is to be launched by a Northland services provider. It will benefit customer service and employee skills in businesses and organisations. The training will help staff feel more comfortable with aging or disabled clients, customers and colleagues. It promotes understanding of their own values and how they impact on decisions when interacting with the disabled or aging.

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* 1. What is your first reaction to the availability of this type of training for businesses in Northland?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

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* 2. What types of subject matter would you expect to be in a training course like this?

Statistics for the disability sector: Including percentage of the population, the sector's spending power, etc.

Disability Framework: Legislative Rights of Disabled People

Attitudes/values: Identifying preconceived attitudes and how they impact on others

Customer service: Examples of good and bad customer service from disabled people’s experience

Language: Words and terms that are appropriate and those that have negative connotations

Physical environment: Identifying physical barriers that may impede customer experience

How to: Creating a non-disabling customer experience

Inclusive business: The concept of having access to mainstream services rather than “special” services

Service delivery: examples good and bad service delivery in relation to disabled people.

Myths: Fictions around employing disabled people

Research: Supports for organisations employing disabled people

Disability Etiquette: Practical tips, both general and specific when dealing with disabled people. Covers mobility, visual, hearing, speech impairment.

Other (please specify)

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* 3. How would you rank these training topics in their importance to your business?

Statisiics for the disability sector: Including percentage of the population, the sector's spending power etc

Disability Framework: Legislative Rights of Disabled People

Attitudes/values: Identifying preconceived attitudes and how they impact on others

Customer service: Examples of good and bad customer service from disabled people’s experience

Language: Words that are appropriate and those that have negative connotations

How to: Creating a non-disabling customer experience

Physical environment: Identifying physical barriers that may impede customer experience

Inclusive business. The concept of having access to mainstream services rather than “special” services

Service delivery: examples good and bad service delivery in relation to disabled people

Research: Supports for organisations employing disabled people

Myths: Fictions around employing disabled people

Disability etiquette: Practical tips, both general and specific when dealing with disabled people. Covers mobility, visual, hearing, speech impairment

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* 4. When you think about the training, do you see it as something you need or don't need?

Definitely need

Probably need

Neutral

Probably don't need

Definitely don't need

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* 5. If the training were available today, how likely would you be to book the training?

Extremely likely

Somewhat likely

Not sure if it is likely or unlikely

Not very likely

Not at all likely

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* 6. When considering staff training options, what are the top two things you generally consider? (Check two boxes)

Price

Training provider

Innovation

Quality

Value

Knowledge gap of staff members

Other (please specify)

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* 7. How many staff would you expect to put through service training of this type?

1-2

3-5

6-10

11-20

21-30

31-40

40+

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* 8. For what length of time would you expect staff to need in this type of training?

2 hours

3 hours

half a day

6 hours

1 full day

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* 9. Would you be willing to pay per participant for this service? (Please enter a whole number. Enter the number of dollars you are willing to pay).

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* 10. Would you be interested being notified for any of the following?

Prices and dates for upcoming responsiveness training

Information on supports for organisations employing disabled people

Other training and events from this provider around disability awareness

Information around a specific disability (please specify)