Your Opinion Matters!

As a member, you are our most important asset and we are always striving to improve how we meet your needs. Your input will help us better provide the outstanding service you deserve and Take Your Dreams Higher. 

Submit your response online by July 31st and you will be entered into a chance to win 4 infield box tickets to an upcoming Detroit Tigers game. 

*Must include name and email address in order to be eligible to win the tickets.
**Only online survey participants will qualify for the drawing
***Winner will be drawn via Facebook live
 
100% of survey complete.

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* 1. How satisfied are you with the friendliness of our team members?

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* 2. How satisfied are you with the knowledge of our team members?

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* 3. How satisfied are you with the information provided to you about products and services that would benefit you?

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* 4. How satisfied are you with our loan products?

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* 5. How satisfied are you with the online loan application processing?

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* 6. How satisfied are you with the online membership or savings processing?

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* 7. How satisfied are you with the loan processing time?

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* 8. How satisfied are you with the savings products?

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* 9. How satisfied are you with online banking?

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* 10. How satisfied are you with mobile banking?

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* 11. How satisfied are you with in branch transactions?

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* 12. How satisfied are you with telephone transactions?

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* 13. How satisfied are you with the accuracy of transactions?

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* 14. How satisfied are you with the professional appearance of our branches?

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* 15. How satisfied are you with the Credit Union's ability to keep your information secure?

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* 16. How satisfied are you with the accessibility of your account information?

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* 17. How satisfied are you with the ease of navigating the website, www.freestarfinancial.com?

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* 18. I would recommend FreeStar Financial to my family and friends.

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* 19. It is easy to do business with FreeStar Financial.

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* 20. Do you follow us on social media? Please select the most accurate response.

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* 21. If yes, which social media account(s) do you follow?

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* 22. Which service methods do you use at FreeStar Financial? (Check all that apply)

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* 23. Where do you have your primary checking account?

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* 24. When you think about FreeStar Financial Credit Union, what words or phrases come to mind?

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* 25. Please indicate the length of time you have been a member with the credit union:

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* 26. Please indicate your age group:

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* 27. What was your 2020 total household income?

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* 28. Thank you for taking the time to complete this survey! Please use this space to add any additional comments. You may add your name and email address if you would like us to follow up with you.

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* 29. Please fill out your name and email address here if you would like to be entered into the raffle to win Detroit Tigers Tickets.

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