Bayway User Experience Survey 2024

Survey responses will help us improve our services to better serve you.

Thank you for taking this survey. It will take approximately 5 minutes for you to complete. Any personal information identified in this survey will remain strictly confidential and will never be sold or shared.

If you have questions, concerns, or other comments that you would like to provide outside of this survey, please email us at lhobbs@baycountyfl.gov.

Question Title

* 1. What type of rider are you?

Tourist

Seasonal Resident

Permanent Resident

Question Title

* 2. How often do you ride Bayway?

Everyday

Two or three times a week

Once a week

Once a month

I don't ride Bayway

Question Title

* 3. What is the purpose of your most common trip?

Home

Work

School/College

Recreation

Medical Visits

Church

Library or Government

Other (please specify)

Question Title

* 4. What route(s) do you use most frequently?

Route 1

Route 2

Route 3

Route 4

Route 5

Route 6

Route 7

Question Title

* 5. How many transfers do you typically take each way?

None

More than 2

Question Title

* 6. Do you use your smartphone to track bus arrival/departure times?

Yes

Question Title

* 7. Rate your experience on the following features.

	Very Poor	Poor	Ok	Good	Great	N/A
Bus Reliability (On-time, Predictable service, etc.)	Bus Reliability (On-time, Predictable service, etc.) Very Poor	Bus Reliability (On-time, Predictable service, etc.) Poor	Bus Reliability (On-time, Predictable service, etc.) Ok	Bus Reliability (On-time, Predictable service, etc.) Good	Bus Reliability (On-time, Predictable service, etc.) Great	Bus Reliability (On-time, Predictable service, etc.) N/A
Bus Frequency (Time between buses)	Bus Frequency (Time between buses) Very Poor	Bus Frequency (Time between buses) Poor	Bus Frequency (Time between buses) Ok	Bus Frequency (Time between buses) Good	Bus Frequency (Time between buses) Great	Bus Frequency (Time between buses) N/A
Access to Destinations (Can you get to places you want to go to?)	Access to Destinations (Can you get to places you want to go to?) Very Poor	Access to Destinations (Can you get to places you want to go to?) Poor	Access to Destinations (Can you get to places you want to go to?) Ok	Access to Destinations (Can you get to places you want to go to?) Good	Access to Destinations (Can you get to places you want to go to?) Great	Access to Destinations (Can you get to places you want to go to?) N/A
Bus Location Applications (Transit, Google Maps, or Moovit)	Bus Location Applications (Transit, Google Maps, or Moovit) Very Poor	Bus Location Applications (Transit, Google Maps, or Moovit) Poor	Bus Location Applications (Transit, Google Maps, or Moovit) Ok	Bus Location Applications (Transit, Google Maps, or Moovit) Good	Bus Location Applications (Transit, Google Maps, or Moovit) Great	Bus Location Applications (Transit, Google Maps, or Moovit) N/A
Bus Cleanliness	Bus Cleanliness Very Poor	Bus Cleanliness Poor	Bus Cleanliness Ok	Bus Cleanliness Good	Bus Cleanliness Great	Bus Cleanliness N/A
Bus Stop Amenities (Bench, Shelter, Shade, etc.)	Bus Stop Amenities (Bench, Shelter, Shade, etc.) Very Poor	Bus Stop Amenities (Bench, Shelter, Shade, etc.) Poor	Bus Stop Amenities (Bench, Shelter, Shade, etc.) Ok	Bus Stop Amenities (Bench, Shelter, Shade, etc.) Good	Bus Stop Amenities (Bench, Shelter, Shade, etc.) Great	Bus Stop Amenities (Bench, Shelter, Shade, etc.) N/A
Customer Service	Customer Service Very Poor	Customer Service Poor	Customer Service Ok	Customer Service Good	Customer Service Great	Customer Service N/A
Bus Operator Performance	Bus Operator Performance Very Poor	Bus Operator Performance Poor	Bus Operator Performance Ok	Bus Operator Performance Good	Bus Operator Performance Great	Bus Operator Performance N/A
Hours of Bus Service (Early, late, weekend service)	Hours of Bus Service (Early, late, weekend service) Very Poor	Hours of Bus Service (Early, late, weekend service) Poor	Hours of Bus Service (Early, late, weekend service) Ok	Hours of Bus Service (Early, late, weekend service) Good	Hours of Bus Service (Early, late, weekend service) Great	Hours of Bus Service (Early, late, weekend service) N/A
Electronic Ticketing (Token Transit, Moovit, Google Wallet)	Electronic Ticketing (Token Transit, Moovit, Google Wallet) Very Poor	Electronic Ticketing (Token Transit, Moovit, Google Wallet) Poor	Electronic Ticketing (Token Transit, Moovit, Google Wallet) Ok	Electronic Ticketing (Token Transit, Moovit, Google Wallet) Good	Electronic Ticketing (Token Transit, Moovit, Google Wallet) Great	Electronic Ticketing (Token Transit, Moovit, Google Wallet) N/A

Question Title

* 8. Your feedback is important to this process. In your own words, how can we make Bayway work better for you?

Question Title

* 9. Your opinion matters, and we appreciate you taking the time to complete our survey. If you’d like to receive future updates, please provide your email and/or phone number.

Your email and phone number will be disassociated from your survey responses.

Email:

Phone Number:

100% of survey complete.

Bayway User Experience Survey 2024

Survey responses will help us improve our services to better serve you.

Question Title

* 1. What type of rider are you?

Question Title

* 2. How often do you ride Bayway?

Question Title

* 3. What is the purpose of your most common trip?

Question Title

* 4. What route(s) do you use most frequently?

Question Title

* 5. How many transfers do you typically take each way?

Question Title

* 6. Do you use your smartphone to track bus arrival/departure times?

Question Title

* 7. Rate your experience on the following features.

Question Title

* 8. Your feedback is important to this process. In your own words, how can we make Bayway work better for you?

Question Title

* 9. Your opinion matters, and we appreciate you taking the time to complete our survey. If you’d like to receive future updates, please provide your email and/or phone number.Your email and phone number will be disassociated from your survey responses.

* 9. Your opinion matters, and we appreciate you taking the time to complete our survey. If you’d like to receive future updates, please provide your email and/or phone number.

Your email and phone number will be disassociated from your survey responses.