Dr Locs Customer Satisfaction Survey 2024
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
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1.
How long have you been a customer of Dr Locs?
(Required.)
Less than 3 months
4 -months to 1 year
a few years
I'm a day ONE!
I am not a customer yet
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2.
Which of the following products have you purchased from Dr Locs before? (Please select all that apply.)
(Required.)
Entire Original Line
Travel Kit
Jinan Leave-In Conditioner
Yasin Shampoo
Imani Locking Spray
Yaya Oil
Pre-Cleanse
Amla Extract Color Protecting Conditioner
Rose Lavender Color-Protecting Shampoo
Sweet Peppermint Shampoo
Original Line Trial Kit
Color Line Trial Kit
None of the above
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3.
Overall, how satisfied are you with Dr Locs?
(Required.)
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
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4.
How well do our products meet your needs?
(Required.)
Extremely well
Somewhat well
Not so well
Not at all well
*
5.
How would you rate the quality of our products?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
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6.
How responsive have we been to your questions or concerns via email or phone?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
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7.
How likely are you to promote Dr Locs to a friend or family member?
(Required.)
Extremely likely
Likely
Probably not likely
Extremely likely
Likely
Probably not likely
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8.
How did you learn about Dr Locs?
(Required.)
Google search
Instagram
Facebook
someone told me in person
someone told me online
A Retailer
A Dr Locs brand ambassador
Dr Locs Blog
A Salon owner/Loctician
Tiktok
Pinterest
Other (please specify)
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9.
What's your favorite platform to hear from us?
(Required.)
Facebook
Instagram
Twitter
Email
SMS text
Tiktok
Pinterest
Other (please specify)
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10.
Did you know we can be reached at
customerservice@drlocs.com
for all order questions?
(Required.)
Yes
No
11.
To get your products in hand quicker, we'd love to be on shelves close to you. Please suggest a local beauty supply store you'd love to see Dr Locs products in. (Name of store, city, state)