Reservation Satisfaction Survey

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* 1. About how many times per year do you reserve campsites or shelters in Snohomish County Parks?

5 or more times per year

3-4 times per year

1-2 times per year

Less than once a year

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* 2. Where do you prefer to camp (check all that apply)

Snohomish County Parks (Flowing Lake, Kayak Point, River Meadows, Squire Creek, River Meadows)

State Parks

National Parks

Forest Service Campgrounds

Other (please specify)

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* 3. If you've booked reservations for campgrounds other than Snohomish County Parks, whose system did/do you like best (and why)? Please enter "NA" if not applicable.

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* 4. How far in advance do you normally book your reservations?

7 or more months in advance

4-6 months in advance

1-3 months in advance

Less than one month in advance

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* 5. Do you reserve multiple sites for groups?

Yes

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* 6. Which of the following method or device do you prefer to use when booking reservations?

Mobile Device/App

Computer (Desktop/Laptop)

Call Center (Phone)

Other (please specify)

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* 7. How many times per year do you reserve a Snohomish County Parks picnic shelter?

More than 5 times per year

3-5 times per year

1-2 times per year

Never/Rarely

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* 8. How many hours do you typically use a picnic shelter?

More than 5 hours per rental day

3-5 hours per rental day

1-2 hours per rental day

Not Applicable

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* 9. What are your "ideal" hours for a picnic shelter rental?

7:00AM - Dusk (20 minutes after sunset)

7:00AM - 2:00PM

3:00PM - Dusk

Other (please specify times)

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* 10. When booking online, how would you rate your ability to:

	EASY Intuitive. Never a problem	MOSTLY EASY Very few errors or mistakes	CHALLENGING Occasional error or mistakes	HARD Frequent errors or mistakes	IMPOSSIBLE Gave up after multiple attempts
Create your customer account?	Create your customer account? EASY Intuitive. Never a problem	Create your customer account? MOSTLY EASY Very few errors or mistakes	Create your customer account? CHALLENGING Occasional error or mistakes	Create your customer account? HARD Frequent errors or mistakes	Create your customer account? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
Log-in to your account?	Log-in to your account? EASY Intuitive. Never a problem	Log-in to your account? MOSTLY EASY Very few errors or mistakes	Log-in to your account? CHALLENGING Occasional error or mistakes	Log-in to your account? HARD Frequent errors or mistakes	Log-in to your account? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
Check for campsite or shelter availability?	Check for campsite or shelter availability? EASY Intuitive. Never a problem	Check for campsite or shelter availability? MOSTLY EASY Very few errors or mistakes	Check for campsite or shelter availability? CHALLENGING Occasional error or mistakes	Check for campsite or shelter availability? HARD Frequent errors or mistakes	Check for campsite or shelter availability? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
View site details?	View site details? EASY Intuitive. Never a problem	View site details? MOSTLY EASY Very few errors or mistakes	View site details? CHALLENGING Occasional error or mistakes	View site details? HARD Frequent errors or mistakes	View site details? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
Select your site and make payment?	Select your site and make payment? EASY Intuitive. Never a problem	Select your site and make payment? MOSTLY EASY Very few errors or mistakes	Select your site and make payment? CHALLENGING Occasional error or mistakes	Select your site and make payment? HARD Frequent errors or mistakes	Select your site and make payment? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
Change your reservation?	Change your reservation? EASY Intuitive. Never a problem	Change your reservation? MOSTLY EASY Very few errors or mistakes	Change your reservation? CHALLENGING Occasional error or mistakes	Change your reservation? HARD Frequent errors or mistakes	Change your reservation? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
Cancel your reservation?	Cancel your reservation? EASY Intuitive. Never a problem	Cancel your reservation? MOSTLY EASY Very few errors or mistakes	Cancel your reservation? CHALLENGING Occasional error or mistakes	Cancel your reservation? HARD Frequent errors or mistakes	Cancel your reservation? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)
View your reservations or account history?	View your reservations or account history? EASY Intuitive. Never a problem	View your reservations or account history? MOSTLY EASY Very few errors or mistakes	View your reservations or account history? CHALLENGING Occasional error or mistakes	View your reservations or account history? HARD Frequent errors or mistakes	View your reservations or account history? IMPOSSIBLE Gave up after multiple attempts
Please tell us why (we really want to know!)

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* 11. What do you like most about our reservation system?

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* 12. What do you like least about our reservation system?

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* 13. Overall, how satisfied are you with our current reservation system?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied