We'd like your insight via an anonymous survey about how you monitor perceptions of your firm.

Hello, we're gathering information on how law firms track the reasons why clients decide to work with their firm and how they are monitoring client satisfaction once a client chooses to partner with their firm. We will incorporate the results into a panel presentation on the evolution of client journey mapping in law firms at the upcoming Thomson Reuters Annual Marketing Partner Forum.
 
Thank you for taking the time to complete this anonymous survey. It should take about 5 minutes, it's 12 questions.
 
Jennifer & Eilene
The National Law Review
www.NatLawReview.com

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* 1. What does your firm gather during your new client intake process? Check all that apply:

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* 2. Does your firm do any of the following? Check all that apply:

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* 3. During your firm's new client onboarding process do you do any of the following?  Check all that apply:

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* 4. Does your firm do any of the following for current firm clients? Check all that apply:

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* 5. Does your firm provide the following channels for clients to provide feedback? Check all that apply:

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* 6. Does your firm have a client journey mapping process? Check all that apply:

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* 7. For clients who have left your firm, have you noticed a point in the client relationship where clients began to show signs that they may leave? (Select no more than three)

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* 8. If your firm has a client journey mapping process and/or a formalized client feedback program, do you do any of the following? Check all that apply:

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* 9. How many attorneys are at your firm?

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* 10. What best describes your firm's geographic footprint?

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* 11. Is your firm a boutique firm (like IP or Labor only)? If so, what is your firm's specialty?

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* 12. What is your role at the firm?

0 of 12 answered
 

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