Copy of Client Satisfaction Survey From 8.25.21 - 2.15.22

WELCOME

We value our clients and are gathering information in order to better serve you and our community.

There are no right or wrong answers to this survey, and individual responses will be kept confidential. Participating in this survey will not affect the assistance you are being provided or hope to receive in the future.

The results of this survey will be used to generate a summary report for the Board of Directors to better assist PCS leadership in meeting needs. An accurate picture of your experiences and opinions, will help create an action plan with specific solutions that recognize areas of success and address any area of concern or need for improvement.

You should be able to complete this survey in six minutes or less. Please begin by answering some general questions.

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* County of Residence

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* Age Group

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* Race/Ethnicity

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* Gender

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* Check all services received, or programs you have participated in

Housing Assistance

Family Development Program

Transportation

RSVP Volunteer Opportunities

Weatherization

Utility Assistance

Career Coaching

Education on EITC Tax Credits or ACE's

Home Repairs for Veteran's

Rapid Rehousing through ESG (Emergency Solutions Grant)

Other (please specify)

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* Please indicate the extent to which you agree or disagree with the statements below.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
I was treated with respect by staff.	I was treated with respect by staff. Strongly Disagree	I was treated with respect by staff. Disagree	I was treated with respect by staff. Neutral	I was treated with respect by staff. Agree	I was treated with respect by staff. Strongly Agree	I was treated with respect by staff. N/A
I was helped in a timely manner.	I was helped in a timely manner. Strongly Disagree	I was helped in a timely manner. Disagree	I was helped in a timely manner. Neutral	I was helped in a timely manner. Agree	I was helped in a timely manner. Strongly Agree	I was helped in a timely manner. N/A
Services provided by PCS met my needs.	Services provided by PCS met my needs. Strongly Disagree	Services provided by PCS met my needs. Disagree	Services provided by PCS met my needs. Neutral	Services provided by PCS met my needs. Agree	Services provided by PCS met my needs. Strongly Agree	Services provided by PCS met my needs. N/A
If you physically visited one of our centers was it clean?	If you physically visited one of our centers was it clean? Strongly Disagree	If you physically visited one of our centers was it clean? Disagree	If you physically visited one of our centers was it clean? Neutral	If you physically visited one of our centers was it clean? Agree	If you physically visited one of our centers was it clean? Strongly Agree	If you physically visited one of our centers was it clean? N/A
PCS staff were knowledgeable about programs and services.	PCS staff were knowledgeable about programs and services. Strongly Disagree	PCS staff were knowledgeable about programs and services. Disagree	PCS staff were knowledgeable about programs and services. Neutral	PCS staff were knowledgeable about programs and services. Agree	PCS staff were knowledgeable about programs and services. Strongly Agree	PCS staff were knowledgeable about programs and services. N/A
The personnel shared about other programs that may benefit me?	The personnel shared about other programs that may benefit me? Strongly Disagree	The personnel shared about other programs that may benefit me? Disagree	The personnel shared about other programs that may benefit me? Neutral	The personnel shared about other programs that may benefit me? Agree	The personnel shared about other programs that may benefit me? Strongly Agree	The personnel shared about other programs that may benefit me? N/A
My ride on a PCS bus was a good experience.	My ride on a PCS bus was a good experience. Strongly Disagree	My ride on a PCS bus was a good experience. Disagree	My ride on a PCS bus was a good experience. Neutral	My ride on a PCS bus was a good experience. Agree	My ride on a PCS bus was a good experience. Strongly Agree	My ride on a PCS bus was a good experience. N/A
If you visited one of our service centers did you find it warm and welcoming?	If you visited one of our service centers did you find it warm and welcoming? Strongly Disagree	If you visited one of our service centers did you find it warm and welcoming? Disagree	If you visited one of our service centers did you find it warm and welcoming? Neutral	If you visited one of our service centers did you find it warm and welcoming? Agree	If you visited one of our service centers did you find it warm and welcoming? Strongly Agree	If you visited one of our service centers did you find it warm and welcoming? N/A
I am gaining greater independence through PCS services.	I am gaining greater independence through PCS services. Strongly Disagree	I am gaining greater independence through PCS services. Disagree	I am gaining greater independence through PCS services. Neutral	I am gaining greater independence through PCS services. Agree	I am gaining greater independence through PCS services. Strongly Agree	I am gaining greater independence through PCS services. N/A
PCS procedures are easy to follow.	PCS procedures are easy to follow. Strongly Disagree	PCS procedures are easy to follow. Disagree	PCS procedures are easy to follow. Neutral	PCS procedures are easy to follow. Agree	PCS procedures are easy to follow. Strongly Agree	PCS procedures are easy to follow. N/A
I would recommend PCS to a friend or family member.	I would recommend PCS to a friend or family member. Strongly Disagree	I would recommend PCS to a friend or family member. Disagree	I would recommend PCS to a friend or family member. Neutral	I would recommend PCS to a friend or family member. Agree	I would recommend PCS to a friend or family member. Strongly Agree	I would recommend PCS to a friend or family member. N/A
I am likely to use PCS services again.	I am likely to use PCS services again. Strongly Disagree	I am likely to use PCS services again. Disagree	I am likely to use PCS services again. Neutral	I am likely to use PCS services again. Agree	I am likely to use PCS services again. Strongly Agree	I am likely to use PCS services again. N/A

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50% of survey complete.