Front Office Consumer Satisfaction Survey
1.
What office location do you receive services from?
Butler
Kittanning
Clarion
Indiana
*
2.
The Office Staff greeted and acknowledged you - Check all that apply:
(Required.)
Quickly
Professionally
Politely
Personally
Other (please specify)
3.
If you had a question or concern, it was dealt with in a timely manner.
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
4.
Office Staff made me feel - Check all that apply
Valued
Heard
Respected
Welcomed
Other (please specify)
5.
Office Staff are competent and knowledgeable and provide accurate information, resources and support
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
6.
Office Staff are responsive and follow up with phone messages within a reasonable time.
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
7.
Office Staff are trustworthy
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
8.
To the extent possible, Office Staff are helpful and flexible in response to your needs and requests.
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
9.
The Office Staff informed you of wait times.
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
10.
The Office Staff consistently makes you feel comfortable and important
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
Comments
