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* 1. What office location do you receive services from?

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* 2. The Office Staff greeted and acknowledged you - Check all that apply:

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* 3. If you had a question or concern, it was dealt with in a timely manner.

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* 4. Office Staff made me feel - Check all that apply

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* 5. Office Staff are competent and knowledgeable and provide accurate information, resources and support

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* 6. Office Staff are responsive and follow up with phone messages within a reasonable time.

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* 7. Office Staff are trustworthy

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* 8. To the extent possible, Office Staff are helpful and flexible in response to your needs and requests.

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* 9. The Office Staff informed you of wait times.

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* 10. The Office Staff consistently makes you feel comfortable and important

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