Front Office Consumer Satisfaction Survey Question Title * 1. What office location do you receive services from? Butler Kittanning Clarion Indiana Question Title * 2. The Office Staff greeted and acknowledged you - Check all that apply: Quickly Professionally Politely Personally Other (please specify) Question Title * 3. If you had a question or concern, it was dealt with in a timely manner. Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 4. Office Staff made me feel - Check all that apply Valued Heard Respected Welcomed Other (please specify) Question Title * 5. Office Staff are competent and knowledgeable and provide accurate information, resources and support Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 6. Office Staff are responsive and follow up with phone messages within a reasonable time. Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 7. Office Staff are trustworthy Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 8. To the extent possible, Office Staff are helpful and flexible in response to your needs and requests. Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 9. The Office Staff informed you of wait times. Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Question Title * 10. The Office Staff consistently makes you feel comfortable and important Strongly Disagree Disagree Unsure Agree Strongly Agree Strongly Disagree Disagree Unsure Agree Strongly Agree Comments Done