MARKET SURVEY OF SERVICES

Thank you for participating in our services survey.  We can do better if we knew what and how our customers felt about the services offered by Adak Eagle Enterprises.  We are committed to providing an innovative and excellent quality of services to the Adak community and with your feedback, you will see the changes we make to continue providing you excellent service.

* 1. Overall, how satisfied are you with our company?

* 2. Which of the following words would you use to describe our products? Select all that apply.

* 3. How responsive have we been to your questions or concerns about our services?

* 4. Which of the following words would you use to describe our services?  Select all that apply

* 5. As a customer in a small community, what/could be an added service or courtesy from the company you could benefit? Also add here any concerns or questions you have about our products or service offerings.

* 6. Rank what promotions you would opt for with 1 being the highest option for a discounted service

* 7. Please rate below from 1 to 4 with 1 being the highest, features of a cellular plan which would appeal to you as a customer

* 8. For internet service, for either as a Residential or Business customer, what do you value more in the service?  More bandwidth on the plans or a lesser monthly cost on the plans?

* 9. Windy City Cellular is always looking to improve its services in response to customer demand. What features in competitor plans would you most like to see brought to our cellular offerings?

* 10. If you could change anything in the Cable TV service which would benefit not only you as a customer but the whole community, what changes would you make?

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