First Stop Customer Satisfaction Survey 

* 1. Please tell us your company name

* 2. Customer Service - please indicate your satisfaction with each area regarding customer service

  Poor Average Good Very Good Excellent
How do we rate in dealing with you in a friendly, courteous manner?
How well do we respond to your enquiries?
How well do we do to keep you informed of the progress of your order?
How do you rate our overall customer service?

* 3. Delivery performance - please indicate your satisfaction with each area regarding deliveries

  Poor Average Good Very Good Excellent
In  what condition are your deliveries when you receive them?
How do you rate our stock availability?
How do you rate our overall delivery performance?

* 4. Product Knowledge & Support - please indicate your satisfaction regarding product knowledge & support

  Poor Average Good Very Good Excellent
How do you rate our product knowledge?
How do you rate our product support? (i.e. wall charts, posters etc)

* 5. Website - please indicate your satisfaction with our website

  Poor Average Good Very Good Excellent
How do you rate our website for ease of use?
How do you rate the offer and new products information?
How do you rate our Social Media?
How do you rate our App?

* 6. Please indicate whether you are aware of the following services that we offer our customers:

  Yes No
Are you aware that we offer free on site product training?
Are you aware that you can download COSHH safety data sheets & product training materials from our website?
Are you aware that we offer free on site surveys to assess your current product range? This ensures we can recommend the best possible product for each area and in some cases scaling down products to make it more cost effective for you.
Do you make use of our online ordering facilities? If yes how would you rate it for ease of use- Please fill out below.

* 7. Overall Performance - What are your thoughts regarding our overall product & service quality?

* 8. What do you like least about First Stop?

* 9. What do you like most about First Stop?

* 10. On a scale of 1-10 (1 being not at all likely and 10 being very likely) how likely are you to recommend us to others?

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