Examples of Best Practices
Ease of Use
Streamlined permit process, permit process flowchart, over the counter approvals, plan check and inspection time frames, review and approval consistency, development review committees, online project status tracking, ombudsman.
Customer Service
Internal customer service training, customer service mission, staff recognition, customer service surveys, business assistant/service referrals.
Effective Communication
Regular business outreach, channels for problem identification, promotion of successful projects, dedicated website for business, business newsletter, business guide.
Building Partnerships
Collaboration between municipalities, municipalities and outside organizations and municipalities and business, community committee involvement.
Commitment to Economic Development
Articulated economic development strategy, active attraction and retention efforts, consistency and timeliness in implementation of rules, competitive taxes, fees and standards, review of ordinances.