1. How often do you use Western Integrated Technologies field service/repair department?

2. Rate your satisfaction with our Field Service & Repair technicians.

  Never Rarely Sometimes Most of the time Always
Courteous
Friendly
Meets your needs
Knowledgable of products & service
Easy to understand
Responds to your request

3. Rate your satisfaction with Field Service.

  Never Rarely Sometimes Most of the time Always
Accurately
Timely
Price clearly communicated
Time frame clearly communicated
Quality: How often do you call us back to fix our work?

4. How satisfied were you upon the field project completion?

5. Rate your satisfaction with Repairs.

  Never Rarely Sometimes Most of the time Always
Evaluation done in a timely manner
Completed within quoted timeframe
Communications clear and timely
Price reasonable
Quality meets expectations

6. Rate your satisfaction with Outside Sales personnel.

  Never Rarely Sometimes Most of the time Always
Courteous
Friendly
Meets your needs
Knowledgeable of products & services
Responds to your request

7. If you leave a message for Outside Sales how long does it take them to return contact via phone, e-mail, or fax?

8. Rate your satisfaction with our shipments.

  Never Rarely Sometimes Most of the time Always
Properly packaged to prevent damage
Shipped via the correct carrier
Have easily found packing slips
Parts clearly identified
Expectations met

9. Comments:

10. Comments:

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