Thank you for taking a few minutes to answer questions about the new Promote-Encompass.com platform. The purpose of this survey is to better understand the areas where additional training is necessary and determine what additional improvements need to be made to exceed your expectations:

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* 1. Have you visited Promote-Encompass.com?

PRINT STORE:

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* 2. Have you purchased anything through the XD Print Store?

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* 3. Do you know your password for the XD Print Store?

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* 4. Please rate the online order experience- from 1 - 10:
1- Not very easy
5- Fairly Easy
10- Extremely Easy

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* 5. Please rate the customer service received from the XD Print Store from 1-10:

1- Poor
5- Met my expectations
10- Exceeded my expectations
N/A- I have not worked with a customer service agent at XD

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* 6. Are there items you would like to see added to the Print Store?

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* 7. Do you have any suggestions for improving the XD Print Store ordering process?

PROMO STORE:

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* 8. Have you placed an order through the Promo Store?

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* 9. Are there any items you would like to see added to the Promo Store?

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* 10. What is the price point of the promo items you order most frequently?

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* 11. Do you have any suggestions for improvements to the Promo Store?

GROUPBUY:

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* 12. Have you participated in a GroupBuy?

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* 13. Please rate the experience- 1 - 10:

1- Poor
5- Met My Expectations
10- Exceeded My Expectations

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* 14. Do you have additional suggestions for improving the GroupBuy ordering process?

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* 15. Do you order for multiple branch locations?

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* 16. Are you clear on the process for ordering for multiple locations (i.e. must check out separately for each branch location. If you enter the branch name in the mandatory branch location field you do NOT have to change your default shipping address at check out)?

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* 17. Are there items that you order on a regular basis (other than the brand essentials- lip balm, hand sanitizer spray, lotion, blossom pen) that you would like to see featured on GroupBuy so that orders can be consolidated across branch locations to drive the price down?

ENCOMPASS REWARDS:

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* 18. Are you excited about the Encompass Rewards Platform?

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* 19. Do you have any comments, questions, feedback regarding Encompass Rewards?

PERSONAL ORDERS STORE:

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* 20. Have you placed an order thru the Encompass Personal Orders Store?

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* 21. Do you have any suggestions for products you would like to see added to the personal orders store?

PORTAL:

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* 22. Have you visited your Boundless Network Personal Portal?

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* 23. Did you know that you are able to check order status at anytime by logging into the Boundless Portal?

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* 24. Please rate the customer service received from Boundless Network from 1-10:

1- Poor
5- Met My Expectations
10- Exceeded My Expectations
N/A- I have not worked with a customer service agent at Boundless Network

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* 25. Do you need additional training on any of the following? Please check all that apply:

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