The Family Support Services Survey

This survey is being carried out by Family Lives on behalf of the Department for Education (DfE) to gain people’s views on family support services in England. DfE will use the information you provide in response to this survey to evaluate the effectiveness of these services.

To help with this, we need to ask you a number of questions about yourself to gain an understanding of the people who are using these services. For those of you taking the survey after a call to the helpline, we appreciate that you may have already answered some of the questions. Thank you for your patience and we would like to apologise in advance for any repetitions. This survey will not last more than 15 minutes.

Any information you provide will be treated in confidence and no names or personal information you give us will be published or made publicly available. DfE is responsible for ensuring that all personal data collected as part of this survey is processed fairly and in compliance with the Data Protection Act 1998 and this includes how personal information is collected, who will have access to it and how it will be used and stored.

Information about the Department for Education can be found on its website at and reports from previous surveys are available on request. If you would like more information about this survey, please contact:

Andrew Hitter
Family Support and Information Team
Level 1
Department for Education
Sanctuary Buildings
Great Smith Street


* 1. What is your sex?

* 2. What age range do you fall into?

* 3. What is you ethnic group?

* 4. What is your legal marital or same-sex civil partnership status?

* 5. What is your combined household income before tax?

* 6. What is your employment status? (Multiple selections allowed)

* 7. How would your describe your principle relationship to the child? (Tick one box only)

* 8. Which area is your home residence?

* 9. Do you consider yourself to have a disability or special educational needs?

* 10. In total how many children are currently living in your household?

* 11. Gender & age range of child/children you have contacted the service about.
How old is your child? (Multiple selections allowed)

  0-5 06-12 13-19 Prefer not to answer

* 12. Do you consider your child to have a disability or special educational needs?

* 13. Where did you hear about this service? [Free text]

* 14. 1) Did using this service prevent you needing to use state-provided service (e.g. the doctor, benefits office, tax office, A&E)?

* 15. 1) Did using this service ensure that you were better informed when contacting another state-provided service?