Vaccon is committed to providing the highest quality products, support and service in the industry. Please help us in our efforts to continually improve and build greater customer satisfaction by filling out this survey.

Thank you for your help and your continued business and support.

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* 1. How long have you been a Vaccon customer?

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* 2. How likely are you to purchase Vaccon products again?

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* 3. How likely is it that you would recommend Vaccon to a friend or colleague?

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* 4. Please rank the following Product Attributes in order of importance to you

  5 (Highest) 4 3 2 1 (Lowest)
Product Quality
Selection of Products
Product Delivery - On Time / Accurate
Product Pricing
Custom Products

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* 5. Please rank the following Customer Support Items in order of importance to you

  5 (Highest) 4 3 2 1 (Lowest)
Customer Service - Responsive and Helpful
Tech Support - Phone and Live Chat
Tech Support - Email
Technical Assistance - Field Support
Online Technical Resources

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* 6. Please indicate your overall satisfaction with Vaccon Products in the following categories:

  5 (Highest) 4 3 2 1 (Lowest)
Product Quality
Selection of Products
Product Delivery - On Time / Accurate
Product Pricing
Custom Products

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* 7. Please rate your overall satisfaction with Vaccon Customer Support in the following categories:

  5 (Highest) 4 3 2 1 (Lowest)
Customer Service - Responsive & Helpful
Tech Support - Phone & Live Chat
Tech Support - Email 
Technical Assistance - Field Support
Online Technical Resources

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* 8. Which of the following words would you use to describe our products? Please select all that apply.

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* 9. Are you aware of the following services from Vaccon?

  Yes No
30 Day Test & Evaluation Program
Free sizing, product recommendations and competitor crossovers
Custom Products (materials, sizes / shapes, performance levels, custom fittings)
Online Catalog @ http://www.nxtbook.com/nxtbooks/vaccon/catalog/
Design, Test & Build Complete End-of-Arm-Tooling Solutions for Robots

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* 10. How did you learn about Vaccon?

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* 11. How can Vaccon help you to (fill in as many as applicable):

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* 12. What is your application, or what are Vaccon's Products used for?

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* 13. Have you visited Vaccon’s website (www.vaccon.com)? (If not, skip this question) What do you like about it? What don’t you like about it? Is there any other content you would like to see added to the website?

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* 14. If you have any additional comments, please add them here.

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* 15. If you have had a particularly good experience or a particularly bad experience with Vaccon, we would appreciate learning about it. Please add it here.

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* 16. Name and Company Information (optional) 

Your answers in this survey and contact information is for Vaccon’s use only. We will not share, reveal or sell your personal information to any third party.

Thank you again for your time and feedback.

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