Vaccon Customer Satisfaction Survey Vaccon is committed to providing the highest quality products, support and service in the industry. Please help us in our efforts to continually improve and build greater customer satisfaction by filling out this survey. Thank you for your help and your continued business and support. Question Title * 1. How long have you been a Vaccon customer? One time purchase 6 - 12 Months 1 - 2 Years 2 - 5 Years 5+ Years One time purchase 6 - 12 Months 1 - 2 Years 2 - 5 Years 5+ Years Question Title * 2. How likely are you to purchase Vaccon products again? Repeat Customer Extremely Likely Likely Somewhat Likely Not Likely Repeat Customer Extremely Likely Likely Somewhat Likely Not Likely Question Title * 3. How likely is it that you would recommend Vaccon to a friend or colleague? I have Extremely likely Likely Somewhat likely Not likely I have Extremely likely Likely Somewhat likely Not likely Question Title * 4. Please rank the following Product Attributes in order of importance to you 5 (Highest) 4 3 2 1 (Lowest) Product Quality Product Quality 5 (Highest) Product Quality 4 Product Quality 3 Product Quality 2 Product Quality 1 (Lowest) Selection of Products Selection of Products 5 (Highest) Selection of Products 4 Selection of Products 3 Selection of Products 2 Selection of Products 1 (Lowest) Product Delivery - On Time / Accurate Product Delivery - On Time / Accurate 5 (Highest) Product Delivery - On Time / Accurate 4 Product Delivery - On Time / Accurate 3 Product Delivery - On Time / Accurate 2 Product Delivery - On Time / Accurate 1 (Lowest) Product Pricing Product Pricing 5 (Highest) Product Pricing 4 Product Pricing 3 Product Pricing 2 Product Pricing 1 (Lowest) Custom Products Custom Products 5 (Highest) Custom Products 4 Custom Products 3 Custom Products 2 Custom Products 1 (Lowest) Question Title * 5. Please rank the following Customer Support Items in order of importance to you 5 (Highest) 4 3 2 1 (Lowest) Customer Service - Responsive and Helpful Customer Service - Responsive and Helpful 5 (Highest) Customer Service - Responsive and Helpful 4 Customer Service - Responsive and Helpful 3 Customer Service - Responsive and Helpful 2 Customer Service - Responsive and Helpful 1 (Lowest) Tech Support - Phone and Live Chat Tech Support - Phone and Live Chat 5 (Highest) Tech Support - Phone and Live Chat 4 Tech Support - Phone and Live Chat 3 Tech Support - Phone and Live Chat 2 Tech Support - Phone and Live Chat 1 (Lowest) Tech Support - Email Tech Support - Email 5 (Highest) Tech Support - Email 4 Tech Support - Email 3 Tech Support - Email 2 Tech Support - Email 1 (Lowest) Technical Assistance - Field Support Technical Assistance - Field Support 5 (Highest) Technical Assistance - Field Support 4 Technical Assistance - Field Support 3 Technical Assistance - Field Support 2 Technical Assistance - Field Support 1 (Lowest) Online Technical Resources Online Technical Resources 5 (Highest) Online Technical Resources 4 Online Technical Resources 3 Online Technical Resources 2 Online Technical Resources 1 (Lowest) Question Title * 6. Please indicate your overall satisfaction with Vaccon Products in the following categories: 5 (Highest) 4 3 2 1 (Lowest) Product Quality Product Quality 5 (Highest) Product Quality 4 Product Quality 3 Product Quality 2 Product Quality 1 (Lowest) Selection of Products Selection of Products 5 (Highest) Selection of Products 4 Selection of Products 3 Selection of Products 2 Selection of Products 1 (Lowest) Product Delivery - On Time / Accurate Product Delivery - On Time / Accurate 5 (Highest) Product Delivery - On Time / Accurate 4 Product Delivery - On Time / Accurate 3 Product Delivery - On Time / Accurate 2 Product Delivery - On Time / Accurate 1 (Lowest) Product Pricing Product Pricing 5 (Highest) Product Pricing 4 Product Pricing 3 Product Pricing 2 Product Pricing 1 (Lowest) Custom Products Custom Products 5 (Highest) Custom Products 4 Custom Products 3 Custom Products 2 Custom Products 1 (Lowest) Comments Question Title * 7. Please rate your overall satisfaction with Vaccon Customer Support in the following categories: 5 (Highest) 4 3 2 1 (Lowest) Customer Service - Responsive & Helpful Customer Service - Responsive & Helpful 5 (Highest) Customer Service - Responsive & Helpful 4 Customer Service - Responsive & Helpful 3 Customer Service - Responsive & Helpful 2 Customer Service - Responsive & Helpful 1 (Lowest) Tech Support - Phone & Live Chat Tech Support - Phone & Live Chat 5 (Highest) Tech Support - Phone & Live Chat 4 Tech Support - Phone & Live Chat 3 Tech Support - Phone & Live Chat 2 Tech Support - Phone & Live Chat 1 (Lowest) Tech Support - Email Tech Support - Email 5 (Highest) Tech Support - Email 4 Tech Support - Email 3 Tech Support - Email 2 Tech Support - Email 1 (Lowest) Technical Assistance - Field Support Technical Assistance - Field Support 5 (Highest) Technical Assistance - Field Support 4 Technical Assistance - Field Support 3 Technical Assistance - Field Support 2 Technical Assistance - Field Support 1 (Lowest) Online Technical Resources Online Technical Resources 5 (Highest) Online Technical Resources 4 Online Technical Resources 3 Online Technical Resources 2 Online Technical Resources 1 (Lowest) Comments Question Title * 8. Which of the following words would you use to describe our products? Please select all that apply. Reliable High Quality Innovative Low Maintenance Efficient High Performance Good value Easy to install Visually Appealing Overpriced Poor Quality Unreliable Difficult to Use Hard to install Expensive to operate Other (please specify as many items as necessary) Question Title * 9. Are you aware of the following services from Vaccon? Yes No 30 Day Test & Evaluation Program 30 Day Test & Evaluation Program Yes 30 Day Test & Evaluation Program No Free sizing, product recommendations and competitor crossovers Free sizing, product recommendations and competitor crossovers Yes Free sizing, product recommendations and competitor crossovers No Custom Products (materials, sizes / shapes, performance levels, custom fittings) Custom Products (materials, sizes / shapes, performance levels, custom fittings) Yes Custom Products (materials, sizes / shapes, performance levels, custom fittings) No Online Catalog @ http://www.nxtbook.com/nxtbooks/vaccon/catalog/ Online Catalog @ http://www.nxtbook.com/nxtbooks/vaccon/catalog/ Yes Online Catalog @ http://www.nxtbook.com/nxtbooks/vaccon/catalog/ No Design, Test & Build Complete End-of-Arm-Tooling Solutions for Robots Design, Test & Build Complete End-of-Arm-Tooling Solutions for Robots Yes Design, Test & Build Complete End-of-Arm-Tooling Solutions for Robots No Question Title * 10. How did you learn about Vaccon? Vaccon website Distributor Referral Trade Show ThomasNet Google Search Other (please specify) Question Title * 11. How can Vaccon help you to (fill in as many as applicable): Make your company more productive? Solve current manufacturing problems? Automate costly or labor intensive manufacturing processes? Other (please specify) Question Title * 12. What is your application, or what are Vaccon's Products used for? Question Title * 13. Have you visited Vaccon’s website (www.vaccon.com)? (If not, skip this question) What do you like about it? What don’t you like about it? Is there any other content you would like to see added to the website? Question Title * 14. If you have any additional comments, please add them here. Question Title * 15. If you have had a particularly good experience or a particularly bad experience with Vaccon, we would appreciate learning about it. Please add it here. Question Title * 16. Name and Company Information (optional) Name Title Company Address City State / Province ZIP / Postal Code Country Email Address Phone Number Your answers in this survey and contact information is for Vaccon’s use only. We will not share, reveal or sell your personal information to any third party.Thank you again for your time and feedback. Done