Employers Survey

Question Title

* 1. How large is your staff at total capacity?

1 - 15

16 - 45

46 - 120

121 - 250

250 +

Question Title

* 2. Please rate these Welcome to Memphis benefits.

	Not at all important	Nice if employees do this on their own time.	I would pay for my employees to participate.	I would make this mandatory for all my staff.
Training in customer service, importance of visitors, Memphis stories and information.	Training in customer service, importance of visitors, Memphis stories and information. Not at all important	Training in customer service, importance of visitors, Memphis stories and information. Nice if employees do this on their own time.	Training in customer service, importance of visitors, Memphis stories and information. I would pay for my employees to participate.	Training in customer service, importance of visitors, Memphis stories and information. I would make this mandatory for all my staff.
Knowledge about Memphis amenities, attractions and neighborhoods	Knowledge about Memphis amenities, attractions and neighborhoods Not at all important	Knowledge about Memphis amenities, attractions and neighborhoods Nice if employees do this on their own time.	Knowledge about Memphis amenities, attractions and neighborhoods I would pay for my employees to participate.	Knowledge about Memphis amenities, attractions and neighborhoods I would make this mandatory for all my staff.
A half day of customer service skills training and practice	A half day of customer service skills training and practice Not at all important	A half day of customer service skills training and practice Nice if employees do this on their own time.	A half day of customer service skills training and practice I would pay for my employees to participate.	A half day of customer service skills training and practice I would make this mandatory for all my staff.
Certification in Authentic Memphis Hospitality	Certification in Authentic Memphis Hospitality Not at all important	Certification in Authentic Memphis Hospitality Nice if employees do this on their own time.	Certification in Authentic Memphis Hospitality I would pay for my employees to participate.	Certification in Authentic Memphis Hospitality I would make this mandatory for all my staff.

Question Title

* 3. First Impressions training presents service standards for the Memphis hospitality industry. An 75-minute interactive session with information about the industry, the role of the guest contact worker, and Memphis attractions, amenities, history, and neighborhoods.
Please tell us your interest in First Impressions training for your employees.

Yes!

No, thanks.

Question Title

* 4. If you answered yes, how would you want to subscribe?

I would want to choose Membership in the Memphis CVB and receive this as a membership benefit.

I would pay for this service, per session.

I would sponsor my staff members to attend public sessions off site.