2021 NFCB Services Survey

Dear Public Media Leader:

The National Federation of Community Broadcasters (NFCB) is committed to building the capacity of local public media.

To fulfill this purpose, we are asking how NFCB might best support your station’s efforts. This survey invites you to share your perceptions about the strengths and limitations of our services. The data gathered from this survey will inform the strategic priorities for the organization.

Please take a few minutes to respond to this short survey. We will be gathering responses through the end of the year.

Your anonymity will be preserved. The identifying information that we ask for at the end of the survey will be separated from your responses. We only ask this information to help us track who has responded and enable us to offer an invitation to a follow-up focus group and/or participation gift, if you desire.

Thank you in advance for your input. It will help us serve you better.

Best regards,
Sally Kane, President & CEO

Question Title

* Q1. How would you describe how your level of engagement with NFCB? Please select one answer that best describes your station.

We actively participate in a wide array of NFCB services

We occasionally participate in NFCB services as time and interest allows

We don’t have the bandwidth to be involved

We join NFCB only for the SoundExchange reporting discount

We cannot afford membership, but take advantage of non-member services

NFCB services don’t meet our needs

Other (please specify)

Question Title

* Q2. Please check all categories that apply to your station.

CSG Grantee

Station with 6 or more full-time equivalent staff

Station with 3 – 5 full-time equivalent staff

Station with 1- 2 full-time equivalent staff

All Volunteer Station

Low Power FM

Tribal Licensee

University Licensee

HBCU Licensee

NFCB Member

Not a NFCB Member

None of the above

Other (please specify)

Question Title

* Q3. Of the following array of services currently offered, please rank by value with 1 being Not Valuable, 2 being Somewhat Valuable, 3 being Valuable and 4 being Very Valuable, and 5 being Exceptionally Valuable to your station.

	Not Valuable	Somewhat Valuable	Valuable	Very Valuable	Exceptionally Valuable
Listserv (member only email group)	Listserv (member only email group) Not Valuable	Listserv (member only email group) Somewhat Valuable	Listserv (member only email group) Valuable	Listserv (member only email group) Very Valuable	Listserv (member only email group) Exceptionally Valuable
Website	Website Not Valuable	Website Somewhat Valuable	Website Valuable	Website Very Valuable	Website Exceptionally Valuable
Solution Center (member only access to legal handbook, training resources and webinars)	Solution Center (member only access to legal handbook, training resources and webinars) Not Valuable	Solution Center (member only access to legal handbook, training resources and webinars) Somewhat Valuable	Solution Center (member only access to legal handbook, training resources and webinars) Valuable	Solution Center (member only access to legal handbook, training resources and webinars) Very Valuable	Solution Center (member only access to legal handbook, training resources and webinars) Exceptionally Valuable
Monthly Email newsletter	Monthly Email newsletter Not Valuable	Monthly Email newsletter Somewhat Valuable	Monthly Email newsletter Valuable	Monthly Email newsletter Very Valuable	Monthly Email newsletter Exceptionally Valuable
SoundExchange reporting via NPR member partnership	SoundExchange reporting via NPR member partnership Not Valuable	SoundExchange reporting via NPR member partnership Somewhat Valuable	SoundExchange reporting via NPR member partnership Valuable	SoundExchange reporting via NPR member partnership Very Valuable	SoundExchange reporting via NPR member partnership Exceptionally Valuable
In-Person conferences	In-Person conferences Not Valuable	In-Person conferences Somewhat Valuable	In-Person conferences Valuable	In-Person conferences Very Valuable	In-Person conferences Exceptionally Valuable
In-Person regional summits	In-Person regional summits Not Valuable	In-Person regional summits Somewhat Valuable	In-Person regional summits Valuable	In-Person regional summits Very Valuable	In-Person regional summits Exceptionally Valuable
In-Person station visits	In-Person station visits Not Valuable	In-Person station visits Somewhat Valuable	In-Person station visits Valuable	In-Person station visits Very Valuable	In-Person station visits Exceptionally Valuable
Virtual conferences	Virtual conferences Not Valuable	Virtual conferences Somewhat Valuable	Virtual conferences Valuable	Virtual conferences Very Valuable	Virtual conferences Exceptionally Valuable
Virtual webinars/trainings	Virtual webinars/trainings Not Valuable	Virtual webinars/trainings Somewhat Valuable	Virtual webinars/trainings Valuable	Virtual webinars/trainings Very Valuable	Virtual webinars/trainings Exceptionally Valuable
Training/support around diversity, equity, inclusion, and social justice	Training/support around diversity, equity, inclusion, and social justice Not Valuable	Training/support around diversity, equity, inclusion, and social justice Somewhat Valuable	Training/support around diversity, equity, inclusion, and social justice Valuable	Training/support around diversity, equity, inclusion, and social justice Very Valuable	Training/support around diversity, equity, inclusion, and social justice Exceptionally Valuable
Consulting services through NFCB	Consulting services through NFCB Not Valuable	Consulting services through NFCB Somewhat Valuable	Consulting services through NFCB Valuable	Consulting services through NFCB Very Valuable	Consulting services through NFCB Exceptionally Valuable
Compliance support (FCC, Financial Audits, etc.)	Compliance support (FCC, Financial Audits, etc.) Not Valuable	Compliance support (FCC, Financial Audits, etc.) Somewhat Valuable	Compliance support (FCC, Financial Audits, etc.) Valuable	Compliance support (FCC, Financial Audits, etc.) Very Valuable	Compliance support (FCC, Financial Audits, etc.) Exceptionally Valuable
Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific	Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific Not Valuable	Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific Somewhat Valuable	Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific Valuable	Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific Very Valuable	Advocacy with the CPB, Congress, FCC, NPR, APM, Pacific Exceptionally Valuable
Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.)	Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.) Not Valuable	Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.) Somewhat Valuable	Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.) Valuable	Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.) Very Valuable	Resource sharing and partnerships organizations such as Public Media for All, Newmark J-School at CUNY, RuralRise, etc.) Exceptionally Valuable

Other (please specify)

Question Title

* Q4. In what specific areas can NFCB best support your station? Please check all that apply. If there is something missing that NFCB could provide, please add it as an Other.

General Manager training/support

Leadership development

Succession planning

Membership, sustaining member programs

Underwriting

Major donors, donor development

Financial management, forecasting

Human resources

Board governance

Volunteer management, training

Strategic planning

Station technology

Measuring key performance areas

Podcasting

Insurance (D&O, E&O, Equipment)

Attracting younger audiences

Reaching underserved audiences

Advancing diversity, equity and inclusion

Leveraging social media

Expanding local news coverage

Furthering website/digital capabilities

Mobile app

Networking with peers

Increasing local or regional partnerships/collaborations

Other (please specify)

Question Title

* Q5. What is the most significant opportunity you currently see for your station in 50 words or less?

Question Title

* Q6. What is the biggest challenge for your station right now in 50 words or less?

Question Title

* Q7. Please rank each of the following statements with 1 being Strongly Disagree, 2 being Disagree, 3 being Neutral, 4 being Agree and 5 being Strongly Agree.

	Strong Disagree	Disagree	Neutral	Agree	Strongly Agree
NFCB is dedicated to strengthening community radio stations.	NFCB is dedicated to strengthening community radio stations. Strong Disagree	NFCB is dedicated to strengthening community radio stations. Disagree	NFCB is dedicated to strengthening community radio stations. Neutral	NFCB is dedicated to strengthening community radio stations. Agree	NFCB is dedicated to strengthening community radio stations. Strongly Agree
NFCB is dedicated to cultivating diverse community voices within community radio stations.	NFCB is dedicated to cultivating diverse community voices within community radio stations. Strong Disagree	NFCB is dedicated to cultivating diverse community voices within community radio stations. Disagree	NFCB is dedicated to cultivating diverse community voices within community radio stations. Neutral	NFCB is dedicated to cultivating diverse community voices within community radio stations. Agree	NFCB is dedicated to cultivating diverse community voices within community radio stations. Strongly Agree
NFCB is a leading organization in developing and supporting local community media.	NFCB is a leading organization in developing and supporting local community media. Strong Disagree	NFCB is a leading organization in developing and supporting local community media. Disagree	NFCB is a leading organization in developing and supporting local community media. Neutral	NFCB is a leading organization in developing and supporting local community media. Agree	NFCB is a leading organization in developing and supporting local community media. Strongly Agree
NFCB is known nationally for its advocacy of local community media.	NFCB is known nationally for its advocacy of local community media. Strong Disagree	NFCB is known nationally for its advocacy of local community media. Disagree	NFCB is known nationally for its advocacy of local community media. Neutral	NFCB is known nationally for its advocacy of local community media. Agree	NFCB is known nationally for its advocacy of local community media. Strongly Agree

Question Title

* Q8. Optional. Help NFCB better meet community radio stations’ needs by participating in a Zoom focus group to dig more deeply into survey findings. Sessions will be scheduled in January and February 2022. If you are interested, please provide your contact information.

Full Name

Title - Station Call Letters

Email Address

Phone Number

Question Title

* Q9: Optional. The NFCB team would like to thank you for participating in this survey. Please provide your name and address to receive a token of our appreciation. This information will be separated from the questions above, to protect your anonymity in your answers.

Full Name

Address Line 1

Address Line 2

City, State and Zip Code