Cutting Through the Noise: The restaurant technology making a difference in 2024 Survey

We’re looking to find out more about the technology restaurant operators are using for an exciting report coming to you very soon. We're looking to get some stats from people within the industry in order to provide the Restaurant audience with the most accurate and exclusive information possible.

As a result of taking this short survey, all respondents who complete it will be entered into a prize draw to win a £50 Amazon.co.uk voucher.

The survey will close on Tuesday 2nd April and the prize draw will be made on Tuesday 9th April, and the winner will be notified via email.

1.Which tech or automation tools do you use in your restaurant operations? (Tick all that apply)(Required.)

Inventory and supplier relationship management

Point-of-sale (POS) systems

Staffing and rota management software

Order management software and/or kitchen display systems (KDS)

Restaurant diary & booking management system (ERB)

2.Which tech or automation tools have you found to be the most effective at reducing operating costs? (Choose 2)(Required.)

Inventory and supplier relationship management

Point-of-sale (POS) systems

Staffing and rota management software

Order management software and/or kitchen display systems (KDS)

Restaurant diary & booking management system (ERB)

3.What is the biggest challenge for restaurant managers in 2024? (Choose 2)(Required.)

Inventory overstocking/understocking and food waste

Staff management and retention

Administrative work burden

Rising costs of labour/produce

Attracting customers

4.How has integrating an Electronic Reservation Book (ERB) changed your customer booking experience?(Required.)

Improved customer satisfaction with easier booking

Increased booking rates due to online visibility

No significant change noticed

Challenges in managing or integrating the system

Not using ERB system

5.Which back-of-house technology has significantly impacted your restaurant's efficiency?(Required.)

Automated inventory and stock management systems

Order management systems

Employee rota scheduling software

None of the above

6.What kind of technology do you use to manage your customer loyalty program?(Required.)

A custom app for rewards and points tracking

Third-party platforms integrated with our POS system

Email-based (CRM) rewards system

We do not have a customer loyalty program

Other (please specify)

7.How do you manage online reviews and customer feedback?(Required.)

Dedicated team responding to each review

Automated thank you responses with prompts for direct feedback

Use of reputation management software

We do not actively manage online reviews

Other (please specify)

8.Are you utilizing AI or machine learning in your restaurant operations?(Required.)

Yes, in customer service (e.g., chatbots)

Yes, in operations (e.g., demand forecasting, inventory management)

Currently exploring options

No, not using AI or machine learning

9.How do you leverage technology to support sustainability in your restaurant?(Required.)

Digital inventory management to reduce waste

Energy-efficient kitchen equipment

Online/app-based paperless ordering and billing

Not currently utilising technology for sustainability

10.Which technology solution has been most effective in reducing no-shows at your restaurant?(Required.)

Deposit requirement at booking

Automated reminder texts or emails

Overbooking strategy based on historical data

None of the above

11.Please enter your email address below in order to be included in the prize draw.

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