COVID Help Satisfaction Survey

We operating in uncertain times and for some uncharted territory with the COVID-19 pandemic. Our customers told us they needed to be able to apply for help from home, many did not have printers or fax. We have listened and created this new online system that allows for contactless services. We need your help to tell us how this system is working and if we need to make changes. Please take a few minutes and tell us how the program worked for you and how we can make it better for our customers.

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* What County Do You Live In?

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* How did you hear about the COVID Help fund?

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* What COVID-19 related services were you requesting?

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* Were there any COVID-19 specific services you needed but were not available to you?

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* How did you complete the online application?

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* How was the online application process?

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* Did it take you more or less time than you expected to find what you were looking for on our website?

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* Do you have any thoughts on how to improve application?

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* From the day your application was submitted online, and you received a confirmation email, how many days did it take for our staff to review your application?

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* How friendly was the staff?

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* Overall, how would you rate the quality of your customer service experience?

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* Customers rated using the COVID funds' for financial assistance is more important than paying staff hours to this program, they wanted a self-help online service. What are your thoughts?

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* What changes would most improve our new service?

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