Skip to content

Commercial Member Feedback Survey

Thank you for giving us the opportunity to serve you better, we appreciate your business and want to make sure we meet your expectations. As our members, you are our owners. Your feedback is essential to us and will be reviewed by our CEO, managers, and teams across our organization.

Is there a prize draw?
By taking our survey, you will also be entered into our draw for 3 prizes of $125 each in gift cards.

Will I be contacted after I fill this out?
Only those who wish to be contacted or are winners of a prize will be contacted by VantageOne. If you would like to leave anonymous feedback, you can answer N/A in the contact information fields to skip.

Length of the survey
The survey may take approx 10 minutes.

Section 1 - Overall Experience with VantageOne
Section 2 - For Small Business Owner/Operators - Outlook and Priorities
Section 3 - Contact information
1.What type of Business Account do you have?(Required.)
2.How long has your business been in operation?(Required.)
3.How long have you been a business member of VantageOne?(Required.)
4.Do you consider VantageOne to be your primary financial institution?(Required.)
5.In regard to the level of service you generally receive from The VantageOne Commercial Services Team, how satisfied are you overall?(Required.)
very disatisfied
needs improvement
neutral
satisfied
very satisfied
6.In terms of the recent service you received from our Commercial Services Team how satisfied are you with the following? Were our staff:(Required.)
Very Disatisfied
Dissatisfied
Neutral or N/A
Satisfied
Very Satisfied
friendly & professional
knowledgeable and available to answer my questions
made appropriate recommendations based on my needs
clearly explained services, rates and/or fees
timely and efficient
showed appreciation for my business.
7.
On a scale of 0 to 10,
How likely is it that you would recommend VantageOne to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
8.What suggestions for improvement do you have that would make our rating even higher?
9.How likely are you to continue your membership with VantageOne in the next 6 to 12 months?(Required.)
10.If you had to restart your banking journey, would you choose VantageOne again?
11.Are you a small business owner or operator?