Commercial Member Feedback Survey Thank you for giving us the opportunity to serve you better, we appreciate your business and want to make sure we meet your expectations. As our members, you are our owners. Your feedback is essential to us and will be reviewed by our CEO, managers, and teams across our organization.Is there a prize draw?By taking our survey, you will also be entered into our draw for 3 prizes of $125 each in gift cards.Will I be contacted after I fill this out?Only those who wish to be contacted or are winners of a prize will be contacted by VantageOne. If you would like to leave anonymous feedback, you can answer N/A in the contact information fields to skip.Length of the surveyThe survey may take approx 10 minutes.Section 1 - Overall Experience with VantageOneSection 2 - For Small Business Owner/Operators - Outlook and PrioritiesSection 3 - Contact information Question Title * 1. What type of Business Account do you have? Business Account Registered Society Strata Corporation Unincorporated Association Question Title * 2. How long has your business been in operation? under 1 year 1-3 years 4-10 years 11-20 years 21-30 years Over 30 years Question Title * 3. How long have you been a business member of VantageOne? under 1 year 1-3 years 4-10 years 11-20 years 21-30 years Over 30 years Question Title * 4. Do you consider VantageOne to be your primary financial institution? Yes No Question Title * 5. In regard to the level of service you generally receive from The VantageOne Commercial Services Team, how satisfied are you overall? very disatisfied needs improvement neutral satisfied very satisfied very disatisfied needs improvement neutral satisfied very satisfied Question Title * 6. In terms of the recent service you received from our Commercial Services Team how satisfied are you with the following? Were our staff: Very Disatisfied Dissatisfied Neutral or N/A Satisfied Very Satisfied friendly & professional friendly & professional Very Disatisfied friendly & professional Dissatisfied friendly & professional Neutral or N/A friendly & professional Satisfied friendly & professional Very Satisfied knowledgeable and available to answer my questions knowledgeable and available to answer my questions Very Disatisfied knowledgeable and available to answer my questions Dissatisfied knowledgeable and available to answer my questions Neutral or N/A knowledgeable and available to answer my questions Satisfied knowledgeable and available to answer my questions Very Satisfied made appropriate recommendations based on my needs made appropriate recommendations based on my needs Very Disatisfied made appropriate recommendations based on my needs Dissatisfied made appropriate recommendations based on my needs Neutral or N/A made appropriate recommendations based on my needs Satisfied made appropriate recommendations based on my needs Very Satisfied clearly explained services, rates and/or fees clearly explained services, rates and/or fees Very Disatisfied clearly explained services, rates and/or fees Dissatisfied clearly explained services, rates and/or fees Neutral or N/A clearly explained services, rates and/or fees Satisfied clearly explained services, rates and/or fees Very Satisfied timely and efficient timely and efficient Very Disatisfied timely and efficient Dissatisfied timely and efficient Neutral or N/A timely and efficient Satisfied timely and efficient Very Satisfied showed appreciation for my business. showed appreciation for my business. Very Disatisfied showed appreciation for my business. Dissatisfied showed appreciation for my business. Neutral or N/A showed appreciation for my business. Satisfied showed appreciation for my business. Very Satisfied Question Title * 7. How likely is it that you would recommend VantageOne to a friend or family member? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. What suggestions for improvement do you have that would make our rating even higher? Question Title * 9. How likely are you to continue your membership with VantageOne in the next 6 to 12 months? Very Likely - no plans on leaving Somewhat Likely - but I am considering moving to another financial institution Not Likely - I plan on leaving as soon as possible Question Title * 10. If you had to restart your banking journey, would you choose VantageOne again? Yes No Question Title * 11. Are you a small business owner or operator? Yes No Next
