* 1. Ease of making appointment for checkups (physical exams, well visits, routine follow ups)? 

* 2. Ease of making appointments for sickness?

* 3. Ease in contacting your Practitioner when our office is closed (nights and weekends)?

* 4. Ease in speaking directly with your clinical staff by telephone when you call during office hours?

* 5. The time it takes someone from our office to respond when you call the office with an urgent problem?

* 6. Waiting times in our office?

* 7. Ease in obtaining follow-up information and care (test results, medicines, care instructions)?

* 8. Overall medical care at your Dr.'s office?

* 9. Our office's appearance?

* 10. Our office's convenience (location, parking, hours, office layout)?

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