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50% of survey complete.

As part of our commitment to evaluate and improve our service we ask clients to feedback on the service they have received and impact of that. It is also part of funding conditions that we collect this information.  Therefore, it is essential for us for you to feedback.

We would be very grateful if you could help us by completing this very short questionnaire. Please ask reception if you would prefer to complete a paper version or need help completing the form. Please be assured that the survey is completely confidential.

As a way of a small thank you for completing the survey, one person providing their contact details below will be randomly selected at a 6 month interval to receive a £25 gift voucher. SELECTION IS NOT DEPENDANT ON YOUR ANSWERS.
If for any reason you are not satisfied with our service and wish to complain, we operate a complaints handling procedure, a copy of which can be obtained from the Advice Centre Office or or email

* 1. How satisfied or dissatisfied were you with our overall level of service?

* 2. Did we give you information that was easy to understand?

* 3. Were we helpful?

* 4. How knowledgeable did you find our staff?

* 5. Would you recommend us to someone else if they needed advice?

* 6. Was the outcome of your case or advice given, better, worse or the same as expected?

* 7. Which, if any, of the following apply because of the direct advice from the Advice Agency or indirectly because of the help you received from us. Please tick as many as apply and give reasons below?

* 8. Please add any other comments you have on the questions above or the service provided.

* 9. Please provide contact details (name, email, address)  if you would like to be entered in the draw for the voucher.